This episode begins as we interview Dee Karawadra, CEO of Impact PaySystem and an experienced industry professional and entrepreneur.

In addition to the interview, Patti Murphy from the Green Sheet gives us the Insiders' Report. She talks about disrupters and adjusting to competitive threats inside and outside the industry.

James answers some questions from the field in conclusion - including a conversation about choosing an eCommerce provider and how to sell merchants who say a friend or family member services them.

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