The banking industry is going through a major transformation. Digital technology is disrupting the way people interact with physical branches, and savvy branch executives are testing bold new strategies to meet customers' high expectations.
The latest Future Branches Boston Innovation Briefing, gives you a snapshot of how several financial institutions are experimenting with new branch concepts to increase branch traffic and revenue.
Topics include:
Finding new ways to balance the needs of multiple generations
Banking on the post office to help support a dwindling network of bank branches
Learning to balance the need for technology and human-run banking options
Could chatbots hold the answer to the human/technology imbalance?