Things that caught our eye this week

As the financial and customer service industries continue to evolve, key organizations are making strides to enhance efficiency, security and innovation. CCW Digital's latest guide explores strategies for empowering modern customers, while BR-DGE's new white paper sheds light on optimizing multi-acquirer payment setups. Meanwhile, Nacha has appointed its 2025 Board of Directors to guide the ACH Network's continued growth, and ATMIA is preparing for a March webinar focused on the role of cash in merchant payments.

BR-DGE offers insights for multi-acquirer payments landscape

BR-DGE, the payment orchestration provider focused on transaction connectivity, launched a new white paper titled How to Keep Your Customers in a Multi-Acquirer World. The report offers practical guidance for merchants and payment providers navigating today's increasingly complex payments ecosystem.

With businesses expected to support multiple payment methods beyond traditional card transactions, BR-DGE's paper highlights the benefits and challenges of multi-acquirer setups. While these setups offer greater flexibility and resilience, they also introduce fragmented systems and higher costs. The guide explains how payment orchestration platforms streamline connectivity, helping merchants efficiently manage multiple providers.

The report includes perspectives from industry leaders, such as Mastercard, PSE Consulting, Flagship Advisory Partners and Computop, and provides actionable strategies for businesses looking to optimize transaction routing, control costs, and scale globally without sacrificing local payment preferences.

"In a complex and often overwhelming multi-acquirer world, merchants are tackling fragmented tech stacks alone," said BR-DGE CEO Thomas Gillan. "With this white paper, we're sharing our expertise to help businesses unlock transformational growth opportunities through payment orchestration."

Download the full white paper at br-dge.to/guides-and-resources.

Empowering customers: CCW Digital's blueprint for 2025 and beyond

CCW Digital, a global customer service online platform, unveiled its latest How-To Guide titled Put the Customer in the Driver's Seat: Keys to an Empowering Experience in 2025 and Beyond.

This comprehensive guide delves into the intricacies of modern customer empowerment, emphasizing that today's consumers seek more than exceptional service—they desire control over their interactions. The guide highlights the challenges businesses face in granting this autonomy, noting that true empowerment extends beyond responsiveness; it requires anticipating customer needs and delivering seamless, customer-driven experiences.

Through real-world case studies, CCW Digital showcases brands that have successfully navigated these challenges, offering readers actionable insights to avoid common pitfalls and foster genuine autonomy in customer relations.

CCW Digital said that as a global online community and research hub with over 170,000 members, it continues to provide invaluable resources, including research, analysis, and networking opportunities, to optimize customer contact operations. For more information, visit customercontactweekdigital.com.

Nacha's 2025 Board to guide ACH Network growth

Nacha, the organization governing the ACH Network, selected its Board of Directors for 2025. The board, composed of experienced leaders from across the payments industry, will provide strategic guidance for Nacha's continued role in modernizing and advancing the ACH Network, which processed 33.6 billion payments valued at $86.2 trillion in 2024.

Joe W. Hussey, managing director at Wells Fargo, was re-elected as chairperson, with Carl Slabicki of BNY serving as vice chairperson and Tina M. Knapp of ESL Federal Credit Union continuing as secretary/treasurer. The board also welcomes a diverse lineup of executives from major financial institutions, including JPMorgan Chase, PNC Bank, American Express and Bank of America.

"I am honored to again serve as chair alongside this outstanding group of payments professionals," Hussey said. "Together, we will foster collaboration and drive Nacha's mission forward."

Nacha President and CEO Jane Larimer echoed this sentiment, emphasizing the board's commitment to maintaining the ACH Network's role as the backbone of U.S. payments. Through rulemaking, industry collaboration, and innovation, Nacha continues to enhance security, efficiency, and interoperability across the payments ecosystem, she noted. For more details, visit nacha.org.

ATMIA to host webinar on cash in merchant payments

The ATM Industry Association is set to host a webinar titled A Decision-Making Framework for Cash in Merchant Payments on March 5, 2025, at 1 p.m. GMT. This session will provide insights into the role of cash in today's merchant payment landscape, offering attendees a structured approach to evaluating its continued relevance in an increasingly digital world.

As the leading nonprofit trade association representing the global ATM industry, ATMIA supports financial institutions, independent ATM deployers, equipment manufacturers, and service providers. The organization advocates for ATM industry growth, innovation, and best practices while fostering discussions on evolving payment trends.

The webinar is free to attend, and a recording will be available for registered participants who cannot join the live session.

For registration details, visit register.gotowebinar.com. If you have questions, email Erika Navarrete at erika.navarrete@atmia.com.

Whether you want to upgrade your POS offerings, find a payment gateway partner, bone up on fintech regs or PCI requirements, find an upcoming trade show, read about faster payments, or discover the latest innovations in merchant acquiring, The Green Sheet is the resource for you. Since 1983, we've helped empower and connect payments professionals, starting with the merchant level salespeople who bring tailored payment acceptance and digital commerce tools, along with a host of other business services to merchants across the globe. The Green Sheet Inc. is also a proud affiliate of Bankcard Life, a premier community that provides industry-leading training and resources for payment professionals.

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