Monday, September 21, 2026
Consolidate ISO operations under one roof
Impact Techlab USVI LLC, a custom software solutions provider, created ISOhub, a customer relationship management (CRM) platform designed for ISOs and payments industry enterprises. Impact Techlab CEO Dee Karawadra said ISOhub began as an in-house tool.
"ISOs have historically relied on spreadsheets, generic CRMs or a patchwork of disconnected tools to run their business," Karawadra said. "ISOhub consolidates an ISO's core operational needs into a single platform, reflecting Impact Techlab's focus on solving industry-specific problems rather than offering one-size-fits-all software."
Describing the platform as "built by ISOs for ISOs," Karawadra noted that ISOs can brand ISOhub with their own logo and colors to maintain consistent branding among staff members, merchants and MLSs. He added that clients have found the platform more responsive and intuitive than generic CRMs with added on or retrofitted payments capabilities.
Karawadra thanked ISO partners for their active participation in ISOhub's development and feedback on features ranging from merchant onboarding and MLS pipeline management to residual income tracking. The platform continues to evolve, he noted, along with ever-changing market trends, consumer behavior and regulatory requirements. For more information, please visit impacttechlab.com.
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