The Green Sheet Online Edition
August 8, 2020 • 20:08:02
Build loyalty, trust with contactless restaurant solution
UP Solution, a vertically focused cloud-based POS solutions provider, launched epipay smarter, a contactless food ordering and payment solution designed to help restaurateurs address changing requirements during the current COVID-19 crisis and in the post-pandemic future. After scanning a QR code, participating customer receives a text message on their connected device that facilitates conveniently ordering and payments, the company stated.
"epipay smarter provides a safe, easy and streamlined way for customers to order and pay for food," said Jay Yoon, president and CEO of UP Solution. "This guarantees restaurants a steady base of repeat customers to increase business, even in today's uncertain Covid-19 environment."
Yoon further noted that epipay smarter is a timely solution for the restaurant industry, which has been severely impacted by the global coronavirus pandemic. Restaurateurs have been forced to adapt to ongoing changes to food ordering and POS solutions, he stated. The resulting new normal requires business owners to incorporate social distancing and contactless technologies into everyday operating procedures.
QR code technology
Yoon pointed out that epipay smarter leverages QR code technology to enhance the customer experience. Customers can scan a QR code to obtain immediate access to a restaurant's menu. They can use the link to place and pay for services using this fast and simple process, he noted. Following are additional benefits the company listed for the epipay smarter solution:
- Order confirmation: The text messaging app thread keeps customers informed of their order status, from initial order confirmation to pick up notification.
- Repeat order capability: The text and chat rooms enable customers to place repeat orders, adding convenience, simplifying ordering for repeat customers and earning their loyalty.
- Cost-effective solution: The relatively low service fee for epipay smarter helps restaurant owners optimize profits and keep operating expenses down.
- Simplicity and ease-of-use: epipay smarter enables customers to use the service without downloading a mobile app; business owners can use the service without having to install a new system. The QR scanning solution is ready to use out of the box, and the customer text link can be used repeatedly.
- Enhanced notifications: Optional voice alarms can alert restaurant owners via their POS systems to incoming orders, which are automatically sent to the kitchen printer to initiate the food preparation process. The restaurant's business hours can also be programmed into epipay smarter so that orders are only accepted during open hours.
"Big online food ordering platforms and their high fees can eat into a restaurant's profits," Yoon said. "This can create additional challenges for small and midsize restaurants that cater to remote customers. With epipay smarter, restaurants no longer have to give away a hefty percentage of their profits to big online food ordering platforms. The solution simplifies dine-in, pick-up and delivery services and improves the overall customer experience." 
Website: www.upsolution.com Contact: sales@upsolution.com
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