The Green Sheet Online Edition
July 7, 2023 • 23:07:01
Next-level customer service with intelligent virtual assistants
ENACOMM, a provider of AI-powered fintech solutions, created emerie, an advanced, intelligent virtual assistant (IVA) designed to modernize the user experience for bank customers and credit union members through the strategic application of data. In addition to expanding self-service options, the company said the platform can help financial institutions fight fraud and improve efficiencies across web, mobile, SMS texts, email, voice, chatbots and other channels.
ENACOMM CEO Michael Boukadakis mentioned he has collaborated with developers for several decades to enhance self-service solutions for the financial services industry.
"An intelligent virtual assistant like emerie has long been in the wouldn't-it-be-nice category, due to technological and security limitations," he said in a statement, while commending his company's designers for overcoming challenges and creating a solution that benefits large and small fintechs, banks and credit unions.
Omnichannel user experience
Boukadakis additionally noted that emerie can easily integrate with ENACOMM's suite of self-service solutions and operate across a variety of communications channels, such as web chat, mobile, phone, SMS. Agents appreciate these capabilities, he added, and use them to answer questions and access user accounts quickly and securely.
Having emerie enables ISOs, agents and sales channel partners to deliver a seamless, omnichannel experience and extend customer longevity, the company stated, adding that merchant services providers deploying emerie are keeping up with innovation while demonstrating their technology leadership, and financial institutions can use emerie's leading-edge technology as a competitive differentiator.
Automation saves time, money
With emerie, company representatives noted, enterprises can save time and money and take customer experience to the next level by incorporating the following features:
- Rapid response times: Agents can quickly answer questions requesting a bank's routing number or bank branch locations and hours.
- Always-on, always-connected service: Unlike humans, AIs never sleep or take a break; emerie is available 24/7.
- Continuous process improvement: Participating financial institutions can leverage the emerie platform to cultivate an AI learning loop.
- Automate tedious, manual tasks: Agents with augmented powers, such as AI and built-in automation capabilities, have more time to focus on customers and members while delegating routine tasks to their intelligent virtual counterparts.
"The stronger the customer experience and the greater the satisfaction, the more likely it is that a financial institution will generate higher revenue," Boukadakis said. "To survive, all financial institutions need to meet today's high digital standards."
Next-level, AI-powered CX
Boukadakis urged financial institutions of all sizes to tap artificial intelligence, big data, biometrics and advanced technologies to provide a best-in-class, omnichannel self-service experience that is modern, secure and user-friendly. ENACOMM works with all types of companies, he added, from small credit unions and community banks to some of the largest financial institutions in the United States. Noting that ENACOMM was recently named a Top 10 Retail Banking Solution Provider by Banking CIO Outlook magazine, he additionally noted that the company processes more than 1,000,000 customer interactions and automated data transactions every day through hosted and on-demand, cloud-based services.
Since 1986, ENACOMM has provided intelligent, personalized solutions, Boukadakis noted, all of which are backed by advanced artificial intelligence technology. Unlike other AI service providers that only work with large-asset financial institutions, the company empowers all banks and credit unions, he said, delivering advanced yet highly affordable and intelligent virtual assistant (IVA) technology.
ENACOMM solutions are designed to level the playing field, he noted, and drive healthy competition in the financial services marketplace. Small and midsize banks and credit unions can leverage these platforms to deliver a customer experience that he claimed are commensurate with those offered by leading financial institutions. 
Website: https://enacomm.net Contact: salesinquiries@enacomm.net
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