Green Sheet

Product: Quick Reference Guides

Company: CardWare International

CardWare International supplies point-of-sale equipment and merchant support directly to its merchants and to merchants of ISOs and banks, so it knows a thing or two about the challenges merchants face in managing transactions.

In response to receiving calls from merchants looking for help with the transaction process and for whom English is a second language, the company has developed Quick Reference Guides (QRG) for point-of-sale operations, offered in multiple languages.

To translate and develop the Quick Reference Guides, CardWare employed the help of multi-cultural students at local universities, local civic associations and churches.

When the company sends out a "welcome kit" to new merchants, it includes a QRG written in English, and when an ISO or bank informs CardWare that its merchant's primary language is one other than English, CardWare also will include a QRG in that language (if available).

The guides are provided on demand and can be mailed, faxed or even e-mailed.

CardWare currently has QRGs in Spanish, Thai and Cantonese. Others are in the works.

CardWare International

432 S 22nd Street

Heath, OH 43056

740-522-2150

www.13-inc.com

E-mail: sales@13-inc.com