Are you a Customer Service Rep?

If someone asks you what line of business you are in, your probably say sales.  While that is true, you are also in the customer service business. You provide services to your customers, and you make sure they are satisfied with those services. In fact, you strive to create merchants who are so happy and pleased with your service they can’t help telling others how great you and your services are.

Now that we know how important customer service is, here are some tips to hone your skills and create merchants who serve as human billboards for you and your services:

Be Honest:  Old Abe was right -never tell a lie. Customer service does not mean glossing over errors or simply trying not to rock the boat. Your merchants need to be able to trust you. If you have to tell them that a product shipped late or a price has increased, do so.

Anticipate: Think about what your merchant might need and offer it. Being able to recognize a merchant’s needs, even before he does, is a sign of excellent customer care.

Act as a Partner:  Customer service is a team effort that requires cooperation from all parties. Ask for help, offer assistance and encourage dialog among your co-workers and clients.

Set High Standards: You know you can do a good job, how about striving to do an excellent job? Know your business and industry inside and out. Learn as much as you can about your merchant’s business and their competitors’ businesses. Use this knowledge to provide five-star customer service.

Providing excellent service merchants clients who are satisfied and profitable. Profitable merchants translate into repeat business and productive referrals for you!