VeriFone's New Management Transforms Fears into Cheers
eriFone's roller-coaster year has been far from amusing, but its fun
might have just begun.
By the time Gores Technology Group completed the purchase of the Santa
Clara, Calif.-based equipment provider in July 2001, the consensus around
the payment-processing industry was that previous owner Hewlett-Packard Co.
had all but destroyed VeriFone. Most of its senior management had exited.
VeriFone no longer was considered number one.
But the Gores-led VeriFone has a new focus - a focus couldn't come at a
more sensitive time.
"We're now focusing on what we do well and what customers tell us we do
well - and that's the high-end payment appliance market," says Doug
Bergeron, the new VeriFone CEO.
Gores, a privately held international acquisition and management firm,
pursues an aggressive strategy of acquiring promising high-technology
organizations and managing them for growth and profitability. It's
determined to do the same with VeriFone.
In a recent open letter to the industry, Bergeron wrote that one of
VeriFone's key achievements in its first 100 days under Gores was "a rapid
return to entrepreneurial management and organizational structures that
competes more successfully."
Does this mean it was lacking under the HP regime? Not exactly, according
to Bergeron.
"What happened under H-P was not all bad," he says. "Some of the order and
process in engineering was needed . a maturity."
In this issue, The Green Sheet takes an in-depth look at how Bergeron
managed VeriFone's new maturity and company culture - and how it is
perceived by others in the industry.
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