Product: First Resolution Online
Company: First National Merchant Solutions

Fraud related applications at the POS are a hot topic these days. After all, this is the point at which a lot of fraud originates. The card Associations place a great deal of the responsibility for fraud prevention on merchants. Therefore, being able to accurately and easily manage chargebacks is vital.

Payment processor First National Merchant Solutions recently made available a program called First Resolution Online. It provides a secure, paperless method for managing chargebacks and reversal items with a standard Internet browser.

First Resolution Online is the latest addition to the company's First InfoCenter, an online data management portal. To use First Resolution, as well as the data management services within the portal, all a merchant needs to do is sign up on the Web site and log on. No software is needed.

Merchants now have a management tool that allows them to track chargebacks, retrievals and reversal items and view all applicable information for each item. Chargeback data can be exported in a variety of file formats and attached to e-mails for review by personnel at First National Merchant Solutions.

Several major merchants including L.L. Bean are already using the service.

First National Merchant Solutions
Phone: 800-354-3988
Fax: 866-553-1221
www.firstnationalmerchants.com