Product: EZ Enterprise MSP-in-a-Box
Company: ePayware Inc.

Take home sideboard-in-a-box from the nearest Swedish furnishings retailer, and you've got your work cut out for you, assembling nuts and bolts until the wee hours of the morning.

Not so with EZ Enterprise MSP-in-a-Box software. The solution from ePayware Inc. is said to provide full automation from sales-force and lead management to merchant enrollment, boarding and after-sales customer-service support.

In a nutshell, the solution enables ISOs and MSPs to avoid entering merchant data several times. It is designed to hasten enrollment and boarding, without sacrificing efficiency.

Here's how it works: When a merchant lead agrees to a sales proposal, the system generates an online merchant application. Merchant data is then used for underwriting, automatically pulling and attaching credit scores and reports.

When the merchant is approved, the information is generated automatically: 1) to board to all major card brands, 2) to the processor's host (both front and back ends), and 3) to download systems, such as VeriCentre, Nurit Control Center and Term-Master. The system automatically creates a work order, moving the POS terminal out of inventory for shipment.

Once settlement transactions from merchants have been provided by the back-end processor host, these are compiled in the risk portal, where the ISO's risk rules apply. All transactions that require review are then identified. The merchant portal module allows retailers to view all of their transactions.

The ticketing module makes it possible for ISOs and MSPs to better address issues raised by merchants. The system issues a ticket for each problem and assigns it to the appropriate department. According to ePayware, the EZ Enterprise.

MSP-in-a-Box can:

• Increase sales through better lead management
• Eliminate duplicate data entry
• Keep an organization's partners in constant communication
• Run residuals for agents and provide access
• Minimize transactional fraud and risk
• Improve call-center work flow.

Other modules included in the solution are telemarket, customer resource management, online application, enrollment, POS, inventory and monitor. Another plus of MSP-in-a-Box: No Allen wrench required.

ePayware Inc.
650-704-3536
www.epayware.net