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Close-Ended Questions


Is
Are
Were
Have
Am
Has
Will
Do
Does
Can
Would


Failed Calls


On the average, failed calls have 86% more Close-Ended Questions than Open-Ended Questions.


Open-Ended Questions


Who
What
Where
When
Why
How
Tell me about...
Please explain to me...
Give me a wish list...
Define for me...


Successful Calls


On the average, successful calls have 25% more Open-Ended Questions than Close-Ended Questions.

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