Epson America, Inc., is offering enhancements to its POS service programs. The two new programs are "Spare in the Air," which provides overnight shipment and replacement printers and "Virtual On-Site," which places consigned spares at merchant locations.
Spare in the Air
With "Spare in the Air," the merchant calls a hotline and requests a replacement printer be sent overnight. When the spare arrives, the merchant mails back the faulty piece with a prepaid label, using a toll-free number for courier pickup. According to Dick Bulot, VP service and support, "Preliminary research indicates that customers who subscribe to this program can save approximately 65 percent compared to the cost of on-site service."
There is a two-year commitment and a flat per unit rate. Merchants must sign up within 90 days of purchase and the program is available for the following pieces:
TM-U200, TM-U295, TM-U325, TM-U375, TM-U590, TM-U950, TM-H5000, and TM-T88.
Merchants should expect to pay about $66 for the first two years. Weekends and holidays are not included.
Virtual On-Site
The "Virtual On-Site" replacement program is designed to cost 33 percent less than typical on-site service programs. This program works similarly to "Spare in the Air," except the extra terminal is already on the premises. Merchants swap the terminals immediately and mail the faulty piece back to Epson via a free courier and prepaid shipping. The program is tailored to merchants' needs so pricing varies. As with "Spare in the Air," merchants must sign up within 90 days of purchase.
For more info on either of Epson's programs, call (800) GO-ESPON or visit http://www.epson.com.
