Decisions
That Lead to a Close
Prior to converting a
prospect to a customer, four decisions must be made in your favor
which will culminate in the decision to buy. If you build your
presentation to lead the prospect through this decision making
process, you will close more sales and make more money. Enable your
prospects to decide:
- I
need
this service
- I'll do business with
you
- The price is
right
- The time is
now
Need
The first step in any sales
process is to enable the prospect to perceive a need for your
product. In the Financial Services Marketplace this can often be
accomplished by showing merchants how your product will increase
their sales. Check Guarantee, bankcard, and debit card acceptance are
all Plus Sales opportunities for retail merchants. Show them how this
works.
You
After you've defined "The
Need," your next step is to convince merchants that you have the
answer. With 3,700+ ISOs vying for your sale, how do you set yourself
apart from the crowd? You can offer merchants a faster approval
process, guaranteed leasing, an electronic floor plan, or 24-hour
customer service. Perhaps you can speak their languageóthis
can mean anything from brushing up your high school Spanish to
learning to speak techno-ese. Find some way to set yourself apart
from the crowd by offering more, better, faster.
Right
In a commodity marketplace,
convincing merchants that your price is right can be your biggest
challenge. Unbundling your products and services can enable you to do
this while making more money. As an ISO you can fill your black bag
with the best programs available. Check out The Resource Guide if
you're short on product offerings and getting beat-up on
rate.
Now
Since you've already
established this Plus Sales opportunity, it's simple to show
merchants that Time = Money. Signing now will lead to more sales now
(and if you can program the terminal now, all the
better).
Plan your pitch so that
merchants say, "I
need you right now."
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