Bancard Consulting Group, Inc. (BCG) has formed a strategic alliance with ARMS (Acquirer Risk Management Solutions, Inc.) to expand its current suite of management consulting and software development services. The two companies will work together to market, sell, and facilitate backroom operations support through a new program dubbed MASS (Merchant Acquiring Support Services). The focus of this joint venture will be on operational aspects within acquiring organizations, specifically relating to the enrollment and ongoing support of merchant relationships.
ARMS, founded by Dennis Fiene, former Director of Security for Visa USA, and Everett Whatley, a retired Special Agent with the FBI, will serve as a third-party loss prevention company that supplies merchant acquirers with specialized support services.
Fiene stated, "MASS will serve as a fully functional backroom outsource for any activity associated with bringing a merchant online and ensuring the retention of that account through a number of mission critical support services. The program will offer sales and marketing assistance, application processing, credit underwriting, Virtual Sites™, merchant enrollment (including network, processor, and terminal file builds), deployment, installation and training, chargeback and retrieval processing, fraud monitoring/loss prevention and 24 hour 7 days a week customer support. Bancard Consulting Group will utilize its customer software tools for purposes of automating these labor intensive functions and, as a result, will be able to provide superior levels of service and cost efficiencies."
The MASS program will target ISOs and financial institutions who are committed to portfolio growth through a variety of sales distribution channels and focused on customer retention. Vaden Landers, president of BCG said, "MASS is structured on the simple basis of delivering complete turnkey business solutions for our acquiring clientele. The program is ëmenu based' so that each customer can utilize our products and services to accommodate specific needs. Everyone we talk to on a daily basis recognizes the need to utilize technology in lieu of human resources to resolve management issues. We are aligning ourselves with organizations who will be instrumental in the facilitation of our business plan, and whose contributions will drive significant value to our clients."
Bancard Consulting Group (BCG) functions as a third party service provider within the merchant-acquiring marketplace and markets its services, including customizable management tools, consulting services, and acquirer support programs, nationwide through a number of partners and business alliances. More information about BCG can be found online at www.bancardconsulting.com, or by calling (800) 801-9552.
Copyright © The Green Sheet, Inc., 1999. All rights reserved.
First Published November 1, 1999
