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Autoagent survey finds homeowner frustrations with property tax payments

Tuesday, July 29, 2025 — 17:36:55 (UTC)

BOCA RATON, Fla. - (July 29, 2025) – Autoagent, the leader in escrow tax and government payment processing, today announced results of its latest survey presented among more than 2,500 homeowners nationwide. The online survey, conducted in July 2025, aimed to uncover the challenges homeowners face in managing property tax payments, particularly with escrow accounts, bill accuracy, and online services.

The survey revealed critical pain points and clear demand for more transparent, flexible solutions:

Widespread Dissatisfaction with Bill Accuracy: 57.9% of homeowners are somewhat dissatisfied with the accuracy of their property tax bills, with only 4.8% very satisfied.

Escrow Payment Issues: 43.5% occasionally and 14.5% frequently experience escrow payments not matching their county tax bill.

Poor Notification of Tax Changes: 41.1% were not properly informed of property tax changes, leading to confusion and frustration.

Unhappiness with Online Services: 45.9% are somewhat unhappy with their county’s online property tax services, signaling a need for better digital tools.

Strong Demand for Flexibility: 86.8% would benefit from monthly installment payments, and 86.9% would enroll or consider automatic payments to avoid late fees.

Insurance Cost Impacts: 43.5% report significant increases in insurance costs affecting escrow or property tax payments, exacerbating payment challenges.

“These findings confirm that homeowners are being directly impacted by many issues which are mostly a result of inadequate systems. Add lost or delayed bills and notices to the list and you have a real mess on your hands,” said Ryan Dean, Senior Executive of Strategic Accounts for Autoagent. “Autoagent’s platform empowers homeowners with secure online access, real-time visibility of their records, and flexible payment options, eliminating the stress of property tax management.”

In today’s fast-paced world, homeowners are looking for more reliable, user-friendly tools to manage property taxes without delays, mismatches, or unexpected costs. Tools that provide real-time tax access to tax bills can help minimize issues caused by mail delays, while flexible payment options such as monthly installments and automatic payments offer needed relief for household budgeting. Escrow verification features can also reduce payment errors, giving homeowners greater clarity and confidence when it comes to their tax obligations.

Autoagent remains committed to empowering homeowners with intuitive, transparent property tax solutions that simplify payments and enhance financial peace of mind.

For more information about these survey results and Autoagent’s homeowner-focused services, please visit www.autoagent.com.

About Autoagent

Since 2001, Autoagent has been transforming government payments from a necessary chore into a seamless civic interaction. Its complementary innovations, EscrowCloud and MuniciPay, bridge the gap between thousands of government agencies and millions of constituents, fostering trust and efficiency. Autoagent revolutionizes government revenue collection with visionary solutions, precision execution, and meticulous attention to detail. For more information, please visit www.autoagent.com.

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Source: Company press release.

Categories: Reports and research