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BofA's AI-driven CashPro Chat, Transaction Search reach record corporate usage

Monday, October 27, 2025 — 16:10:41 (UTC)

NEW YORK, LONDON and SINGAPORE, Oct. 27, 2025 /PRNewswire/ -- Bank of America today announced record-breaking adoption of its AI-driven CashPro® Chat and transaction search capabilities as corporate clients increasingly turn to real-time insights and operational efficiency in treasury management.

Video message from Abbey Novack, CashPro Service Product Executive in Global Payments Solutions (GPS) at Bank of America Video message from Abbey Novack, CashPro Service Product Executive in Global Payments Solutions (GPS) at Bank of America CashPro is the banking platform used by thousands of companies around the globe to manage and monitor their payments, deposits, loans and trade transactions. Client use of CashPro Chat has increased 21% year-over-year, with nearly 70% of corporate clients using this tool to access account information, for transaction tracking and service resolution. Additionally, CashPro Search, launched in February 2023, has surpassed 18 million searches, including nearly 2.4 million searches in Q3 2025, a quarterly record.

"Clients expect instant access to information – without the delays of email or phone calls," said Abbey Novack, CashPro Service Product Executive in Global Payments Solutions (GPS) at Bank of America. "Our self-service and AI-powered tools deliver that immediacy, helping clients make faster, smarter decisions."

CashPro Chat: Real-Time Support, Intelligent Decisions

24/7 support complemented by intelligent advisor routing, which has live experts available 24/5; average response times under 30 seconds. Top inquiries focus on payment processing, transaction status, authentication and access management. Q3 2025 containment rate: 43%. CashPro Search: Visibility Across Transactions

Validates payment status across wires, ACH, RTP, FX and loan proceeds. Routes inquiries to service teams with real-time tracking and visibility. Reduced phone/email inquiries by 20% among early adopters. "These tools are transforming how our clients manage treasury operations," said Matthew Davies, head of GPS EMEA and Global co-head of Corporates Sales for GPS at Bank of America. "As our AI capabilities evolve, we're delivering even greater levels of support and strategic value."

What's next Bank of America is actively expanding CashPro's capabilities to meet evolving client needs. Upcoming enhancements include support for credit inquiries through CashPro Chat and streamlined workflows for routine treasury tasks – reinforcing the bank's commitment to intelligent, scalable solutions for corporate clients worldwide.

Bank of America

Bank of America is one of the world's leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company provides unmatched convenience in the United States, serving nearly 70 million consumer and small business clients with approximately 3,600 retail financial centers, approximately 15,000 ATMs (automated teller machines) and award-winning digital banking with approximately 59 million verified digital users. Bank of America is a global leader in wealth management, corporate and investment banking and trading across a broad range of asset classes, serving corporations, governments, institutions and individuals around the world. Bank of America offers industry-leading support to approximately 4 million small business households through a suite of innovative, easy-to-use online products and services. The company serves clients through operations across the United States, its territories and more than 35 countries. Bank of America Corporation stock (NYSE: BAC) is listed on the New York Stock Exchange.

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Reporters may contact

Louise Hennessy, Bank of America Phone: 1.646.858.6471 louise.hennessy@bofa.com

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Source: Company press release.

Categories: Announcement