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Co-opbank Pertama implements BPC's fraud management platform

Tuesday, May 13, 2025 — 16:16:26 (UTC)

Kuala Lumpur, Malaysia | 13th May 2025 – Co-opbank Pertama (CBP) has partnered with BPC, a global leader in payment solutions, to secure its retail and corporate mobile and internet banking channels. By leveraging SmartVista Fraud Management, an ML-powered next-generation solution, CBP protected its digital offerings and maintained compliance with Bank Negara Malaysia (BNM) regulations while continuing to deliver safe customer-centric services.

In recent years, Malaysia has witnessed a surge in online fraud, prompting BNM to issue stricter directives requiring all licensed banks to adopt high standards of security for digital channels. Banking institutions have been mandated to implement additional controls, such as velocity checks to analyse customer behaviour and routine security reviews and advisories. To align with national regulations and introduce modern protections for its customers without compromising operational efficiency, CBP selected BPC SmartVista Fraud Management for its advanced functionality, ML-driven capabilities and future-proof technological platform.

BPC introduced SmartVista Fraud Management solution, integrating it with CBP’s core services to provide advanced protection across retail mobile banking, internet banking and corporate internet banking. The SmartVista Fraud Management allows banks to perform real-time transaction monitoring as well as near-real and offline validation modes, behavioural profiling functionality, rules-based analysis, comprehensive case management, a notification engine and offers a 360-degree overview of data through numerous customisable dashboards and reports. The project went live in a record time of less than four months.

As a game-changing feature for CBP, a machine-learning module was introduced to leverage historical fraudulent data and continuously refine detection mechanisms, adding precision to the bank’s defences. For the best adoption and usage of the solution, BPC provided training services to help CBP’s team fully leverage the system’s capabilities.

Leveraging BPC's next-generation solution, CBP was able to meet BNM mandate for fraud protection while enhancing customer confidence in its mobile and internet services. The bank has reported significant improvements in its fraud detection processes and blocking of suspicious transactions before they occur, resulting in an increase in customer trust.

Susan Tee, Regional Head of Market Development, BPC, stated: “This project marks an important step in Malaysian fraud protection initiatives, and we are honoured to help CBP secure its digital channels. At BPC, we provide only future-proven, advanced solutions that help our customers to stay two steps ahead of any modern fraudster and their techniques.”

Zairil Anuar Ahmad, Chief Technology Officer at CBP, commented: “Receiving omnichannel protection for our digital channel marks a significant milestone for CBP. Implementing high-standard preventive measures is both a top priority and a regulatory requirement as Malaysia intensifies efforts to combat fraud. These practices are crucial in building customer trust and ensuring long-term loyalty. Through our partnership with BPC and the integration of their advanced fraud management solutions, we have strengthened our defence mechanisms and are now better equipped to deliver a secure, seamless digital banking experience.”

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About CBP

Koperasi Co-opbank Pertama Malaysia Berhad (CBP) is Malaysia's pioneering cooperative bank, established on June 7, 1950, under the Cooperative Company Ordinance (1948), now known as the Cooperative Act (1993).

CBP offers a wide range of Shariah-compliant financial products and services, focusing on cooperative membership, deposits, retail and corporate financing, and fee-based services. The bank aims to provide the best returns for its clients and members, improve their welfare, and offer competitive banking products with full integrity, adhering to cooperative principles.

In 2023, CBP launched the Financial Islamic Reengineering System Transformation (FIRST) project to modernize its operations, aiming to upgrade its core banking system. The initiative focuses on digital transformation, enhancing business efficiency, and improving the overall customer journey.

CBP's unique status as both a cooperative and a bank, regulated by the Malaysia Cooperative Societies Commission and Bank Negara Malaysia, allows it to offer a blend of cooperative values and banking services, distinguishing it from other financial institutions in the country

About BPC

BPC is a proven industry leader that is shaping the world of transactions with quick, safe and easy payment processing. With a focus on exceptional technology development and customer service, BPC helps financial institutions and businesses to deliver innovative and best-in-class proven solutions that fit with today’s consumer lifestyle when banking, shopping, or moving in both urban and rural areas. With more than 500 customers across 140 countries, BPC collaborates with all ecosystem players to deliver services for the digital world. Its core product SmartVista suite comprises cutting-edge banking, commerce, and mobility platforms that enable innovative solutions for digital banking, ATM and switching, payments processing, card, and fraud management, financial inclusion, merchant portals, transport, and smart cities. To find out more about how BPC can help businesses deliver a seamless payments processing experience to consumers, please visit

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Source: Company press release.

Categories: Partnership