London, Oct. 24, 2007
Middle Eastern ATMs 2007 jointly organised by RBR
3rd & 4th December, 2007
Crowne Plaza Hotel Dubai
DAY ONE - Monday 3rd December, 2007 8:00 Registration and coffee Exhibits open 8:45 Word of welcome and opening remarks
9:00 ATM network management challenges and best practice in the Kingdom of Saudi Arabia A case study revealing how Al-Rajhi Bank has been able to overcome the constraints and challenges involved in managing such a large ATM network. Mr. Anwar will also share his ideas on ATM management best practice. Ahmed M. Anwar, Senior Manager, Head of Product Division, Al Rajhi Bank (Saudi Arabia)
9:30 The Iranian ATM market An overview of the Iranian ATM market touching on the differences between the views of State and private banks on ATM network expansion, plans for local ATM manufacturing, and the roles of alternative delivery channels. Ahmed Karimisefat, IT Manager, Bank Sepah (Iran)
10:00 Integrated use of delivery channels to provide the ultimate banking experience in the UAE A case study revealing how Mashreqbank has improved customer satisfaction and self-service network usage, through the provision of greater choice in where, when and how customers do their banking, by integrating a variety of channels. Omar Asghar, Vice President & Marketing Director, Mashreqbank (UAE)
10:30 Coffee & exhibits open
11:00 ATM developments in Turkey This presentation will use case studies to highlight the latest developments in the Turkish ATM and cards markets with particular emphasis on local deployers’ innovations, the role of third party processors and the future of delivery channels. Sertaç Özinal, CEO, BKM (Turkey)
11:30 EMV migration of a UAE ATM network Exploring the challenges and benefits of migrating local proprietary ATM networks to international card acceptance and EMV compatibility in the United Arab Emirates. Samer Soliman, Head Business Development and Relationship Management, Network International LLC (UAE)
12:00 Lunch & exhibits open
13:30 Beating the risk of card fraud at the ATM National Bank of Kuwait (NBK) is the leading bank in Kuwait and one of the best managed in the Middle East. NBK deploys multiple fraud prevention technologies in the fight against ATM crime and card crime, and this session will provide insight into its proactive approach and the business benefits it is seeing as a result. NCR will provide an overview of its Secure global strategy. Phylippa Smithson, EMEA Marketing Manager Software and Security, NCR and Fadi Chehayeb, Chief Information Officer, National Bank of Kuwait
14:30 Protecting your investment - How to secure the ATM channel Klaus Nilles, Regional Sales Director Middle East, Wincor Nixdorf and Customer
15:15 Coffee and exhibits open
15:45 Branch transformation in Saudi Arabia National Commercial Bank has implemented a range of new technologies, including deposit automation and utility bill payment, to increase branch productivity and improve customer service. NCB and Diebold will share their experiences in managing this branch transformation. Mohammed Al Sabban, Business Development Manager, National Commercial Bank (Saudi Arabia) and Mike Foster, Business Development Manager, Diebold International
16:30 Payment system implementation success stories across the Middle East HPS has extensive experience implementing ATM and other electronic payment solutions in countries including Qatar, Kuwait, KSA, Bahrain, Lebanon, Iran, Iraq, the UAE, Yemen and Palestine. This presentation will include case studies that compare and contrast implementation in different markets. Abdeslam Alaoui Smaili, Senior Consultant & EVP Customer Care, Hightech Payment Systems (Morocco)
17:00 The future of the ATM This light-hearted presentation will draw on First Data's experience driving ATMs all over the Middle East to posit what the ATM of the future might look like, and for what new purposes might customers, bankers and outsourcers use them. What does the future hold for the humble ATM? Brian Quarrie, Vice President, First Data, Middle East
17:30 Closing remarks, refreshments and exhibits open
DAY TWO - Tuesday 4th December, 2007
8:00 Registration and coffee Exhibits open 8:45 Opening remarks
9:00 Remote retail banking channels in Egypt An exploration of the use of remote delivery channels in the Egyptian market, with particular emphasis on advanced services, features and applications at the ATM. Joman Salama, First Vice President, Information Technology Group Head, Arab Banking Corporation (Egypt) 9:30 How did Bank Saderat become one of the largest ATM deployers in the region? Six years ago, Bank Saderat boasted Iran’s largest branch network but no ATMs. It now operates the largest ATM network in the country and achieves the highest transaction volumes. This presentation will take the audience through this rapid transformation. Mohamad Reza Mahmoudian, Director of Statistics and Programming, Bank Saderat (Iran)
10:00 Outsourcing of ATM and debit card management in the Middle East Euronet Middle East is currently providing ATM outsourcing and debit card management systems in six different countries in the Middle East. It is therefore well positioned to provide case studies showing how outsourcing in the region can help banks to focus on growing their business and differentiate themselves from other players. Mohamed Abdallah Mousa, General Manager, Euronet Middle East and Africa (Egypt)
10:30 Coffee Break and exhibits open
11:00 The Iraqi Dinar - a whole new banknote series in just 12 weeks De La Rue tells the story of the world's fastest banknote order in history and describes how its heritage in banknote production and experience in cash handling supports its partnership with major ATM manufacturers in the Middle East. Mohamad Al Basha, Sales Director, De La Rue Worldwide OEM
11:30 Presentation title to be confirmed Shadi A. Eideh, Senior Manager, e-Channels, Retail Banking, Qatar National Bank (Qatar)
12:00 Lunch & exhibits open
13:30 Manufacturing ATMs in the Middle East and forecasting the need for such ATMs in Iran Until recently, most ATM hardware in the Middle East was supplied by international ATM manufacturers. Hatef has challenged this dominance by creating customised self-service solutions for the region. By analysing data collected via the Iranian national interbank switch "Shetab", the future of the country's electronic banking business can be forecast up to 2015. This analysis will highlight the great need for ATMs in Iran. Ali Sharifi Zarchi, ATM Project Manager, Hatef Banking Systems Co. (Iran) and Afshin Kiani, Assistant Director, Payment Systems Dept., Central Bank of Iran
14:15 Migration of a UAE ATM network from OS/2 to Windows The migration of ATM operating systems from OS/2 to Windows is a hot topic for deployers in the Middle East. This case-study highlights the inherent challenges and benefits of Windows implementation. Issa Keshek, Regional Director Middle East, Level Four and Customer
15:00 Coffee & exhibits open
15:30 Overview of the key trends in ATM security Overview of ATMIA’s role co-ordinating shared ATMIA activities in the Middle East and other regions. Summary of ATM security activities, including a review of recent developments. Graham McKay, Executive Director, ATMIA Europe
16:00 Overview of ATM Trends in the Middle East and Africa RBR is forecasting the Middle East and Africa to be the world’s fastest growing ATM region over the next few years. This session will present statistics and insights into how the region’s ATM markets are evolving. Mark Glover, Associate, Retail Banking Research
16:30 Closing Remarks
16:45 Conference Ends
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