Page 44 - GS130901_flipbook.indd
P. 44
Co
Co
Co
CoverStoryveverrStory
3. Answering theoretically 'could it,' of course it 'could,' but objectively, I don't theoretically 'could it,' of course it 'could,' but objectively, I don't
3. Answering ny's position on what is acceptable y's position on what is acceptable
n
t think that it would lead to federal regulation. Yes, it's true that the government hink that it would lead to federal regulation. Yes, it's true that the government and what is not. Also, confirm that hat is not. Also, confirm that
and w
has been looking at our industry through a microscope over the past few years, the first sign of violation of company
the first sign of violation of company
has been looking at our industry through a microscope over the past few years,
and it is certainly possible that a few bad apples may ruin the tree, but I do not policy will be met with termination.
policy will be met with termination.
and it is certainly possible that a few bad apples may ruin the tree, but I do not
think that a few bad apples will destroy the entire orchard.
think that a few bad apples will destroy the entire orchard.
2. We use several methods. The first
2. We use several methods. The first
S is from the welcome kit. As we all
Steve Norrellteve Norrell
is from the welcome kit. As we all
know, most merchants never read
US Merchant Services Merchant Services
US know, most merchants never read
the welcome kit, so the backup to
the welcome kit, so the backup to
1. You cannot spend 24 hours a day with everyone, so the only way to hammer You cannot spend 24 hours a day with everyone, so the only way to hammer
1. this is using our in-house retention
this is using our in-house retention
h
home what you expect from all parties is to continuously confirm the compa-ome what you expect from all parties is to continuously confirm the compa- and follow-up program.
and follow-up program.
After two weeks of service, we
After two weeks of service, we
reach out to the merchant to ascer-
reach out to the merchant to ascer-
tain exactly what needs to be fixed,
tain exactly what needs to be fixed,
Get Certified! changed and/or added. Part of the
changed and/or added. Part of the
call is to determine if we represented
call is to determine if we represented
ourselves correctly.
ourselves correctly.
3. Yes, it can, but three days means
3. Yes, it can, but three days means
nothing in the B2B arena. In the
nothing in the B2B arena. In the
absence of some type of needed reg-
absence of some type of needed reg-
ulation of MLSs and ISOs on a state
ulation of MLSs and ISOs on a state
or federal level, having a period of
or federal level, having a period of
30 to 60 days to cancel a processing
30 to 60 days to cancel a processing
agreement is a good second option.
agreement is a good second option.
It is long overdue, and if we as a
It is long overdue, and if we as a
company are performing as prom-
company are performing as prom-
ised, 60 days is nothing.
ised, 60 days is nothing.
Tim Muntoim Munto
T
T TSYS Acquiring SolutionsSYS Acquiring Solutions
1.
1. At TSYS, we promote and expect At TSYS, we promote and expect
ethical business behavior in every thical business behavior in every
e
aspect of our business.
aspect of our business. As the say-As the say-
i
ing goes, 'the best offense is a good ng goes, 'the best offense is a good
defense,' and t
defense,' and this is accomplished his is accomplished
withh appropriateappropriate backgroundbackground
wit
ch
checks, training, education and col-ecks, training, education and col-
laboration between sales, risk and
laboration between sales, risk and
compliance.
Th
The Standard for the Payments Industrytandard for the Payments IndustrySt d d f th P t I d t compliance.
The S
While we believe our training, dili-
While we believe our training, dili-
gence and monitoring practices are
gence and monitoring practices are
industry leading, we regularly eval-
Next Application industry leading, we regularly eval-
Set yourself and your Set yourself and your
Next Application
uate practices in an effort to improve
uate practices in an effort to improve
organization apart all aspects of our sales process and
organization apart
all aspects of our sales process and
Deadline: Oct. 1
Deadline: Oct. 1
representation.
representation.
Enhance your personal Enhance your personal
credibility
credibility Visit our website to 2. The acquiring industry has histori-
Visit our website to
2. The acquiring industry has histori-
cally been a self-regulated industry
cally been a self-regulated industry
sign up today!
sign up today!
Gain a competitive Gain a competitive
with well-established principles of
with well-established principles of
advantage
advantage risk management.
risk management.
It is in the best interest of all in the
It is in the best interest of all in the
payments ecosystem to not allow
payments ecosystem to not allow
www.electran.org/certifcationww.electran.org/certifcation a few bad seeds to proliferate and
w
a few bad seeds to proliferate and
cause consumer harm that ulti-
cause consumer harm that ulti-
mately leads to onerous government
mately leads to onerous government
44
44
