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IndustryUpdate
ANNOUNCEMENTS between consumers and businesses or other entities. The
CFPB wants to ensure these systems are secure, trans-
parent, accessible and affordable to consumers, as well
AmEx Express Checkout unveiled as robust when it comes to fraud and error resolution.
American Express Co. launched Amex Express The fraud avoidance outline is available at http://files.
Checkout, a way for U.S. AmEx card members to check consumerfinance.gov/f/201507_cfpb_consumer-protection-
out quickly and securely at participating online mer- principles.pdf.
chants using their www.americanexpress.com account FIS to serve on Fed task force committee
login information. AmEx auto-fills user card details and
relevant account information into checkout fields, but FIS was one of 19 organizations selected to serve on the
it does not require card members to create or manage a steering committee of the Federal Reserve's new Faster
new account. Payments Task Force. Representatives were selected by
members of the task force and the Fed's Task Force Chair
Avalon expands to Dallas to advance the U.S. payments infrastructure, which has
Software-as-a-service payment technology company been accused of lagging behind other parts of the world
Avalon Solutions Group reported that it opened a new – particularly countries in Europe and Asia – where the
office in Dallas on July 16, 2015, to accommodate its ability to move money instantly already exists.
success in the thriving Dallas technology industry. The FAPS call center honored
company's decision to establish operations in Dallas was
initiated by accelerated sales acquisition as well as by For the third consecutive year, First American
funds raised from private investors. The new office will Payment Systems won the Association of TeleServices
house 10 employees the company plans to hire in Dallas International's Call Center Award of Distinction. The
over the next year. award was created 13 years ago to recognize the overall
quality of the call center industry. An independent panel
CFPB issues principles to protect faster payments of judges selected FAPS after reviewing candidates for
The Consumer Financial Protection Bureau released response time, courtesy, etiquette, accuracy, proper call
guiding principles for protecting consumers from pay- techniques and customer relationship management.
ment applications that aim to reduce payment times
• What if your auto mechanic made house or ofce calls? In June 2015, Oakbrook, Ill.-based oToBOTS LLC launched
an online, on-call mechanic service for Chicago area residents. Previously, in 2011, Mountain View, Calif.-based
YourMechanic began ofering its certifed on-call mechanic service. YourMechanic now has mechanics available
in multiple states. With an app and online connection, quick access to a qualifed mechanic is but a click away.
• Shopping for groceries in-person may become less frequent for time-starved individuals. Popcart now ofers a
digital service that can scan a recipe, and convert the ingredients into a shopping list for fulfllment and delivery
by an online grocer. The company recently teamed with Epicurious and Bon Appetit to make recipes pop to life for
online connoisseurs.
• The European Union's Future and Emerging Technologies program hopes its investment in the GHOST (Generic,
Highly-Organic Shape-Changing Interfaces) project will pay of. The technology being developed allows users
to manipulate physical objects through the interfaces of computers and mobile devices. By touching the screen
product features can be pulled into the 3D world, appealing to the "try before you buy" crowd.
18
ANNOUNCEMENTS between consumers and businesses or other entities. The
CFPB wants to ensure these systems are secure, trans-
parent, accessible and affordable to consumers, as well
AmEx Express Checkout unveiled as robust when it comes to fraud and error resolution.
American Express Co. launched Amex Express The fraud avoidance outline is available at http://files.
Checkout, a way for U.S. AmEx card members to check consumerfinance.gov/f/201507_cfpb_consumer-protection-
out quickly and securely at participating online mer- principles.pdf.
chants using their www.americanexpress.com account FIS to serve on Fed task force committee
login information. AmEx auto-fills user card details and
relevant account information into checkout fields, but FIS was one of 19 organizations selected to serve on the
it does not require card members to create or manage a steering committee of the Federal Reserve's new Faster
new account. Payments Task Force. Representatives were selected by
members of the task force and the Fed's Task Force Chair
Avalon expands to Dallas to advance the U.S. payments infrastructure, which has
Software-as-a-service payment technology company been accused of lagging behind other parts of the world
Avalon Solutions Group reported that it opened a new – particularly countries in Europe and Asia – where the
office in Dallas on July 16, 2015, to accommodate its ability to move money instantly already exists.
success in the thriving Dallas technology industry. The FAPS call center honored
company's decision to establish operations in Dallas was
initiated by accelerated sales acquisition as well as by For the third consecutive year, First American
funds raised from private investors. The new office will Payment Systems won the Association of TeleServices
house 10 employees the company plans to hire in Dallas International's Call Center Award of Distinction. The
over the next year. award was created 13 years ago to recognize the overall
quality of the call center industry. An independent panel
CFPB issues principles to protect faster payments of judges selected FAPS after reviewing candidates for
The Consumer Financial Protection Bureau released response time, courtesy, etiquette, accuracy, proper call
guiding principles for protecting consumers from pay- techniques and customer relationship management.
ment applications that aim to reduce payment times
• What if your auto mechanic made house or ofce calls? In June 2015, Oakbrook, Ill.-based oToBOTS LLC launched
an online, on-call mechanic service for Chicago area residents. Previously, in 2011, Mountain View, Calif.-based
YourMechanic began ofering its certifed on-call mechanic service. YourMechanic now has mechanics available
in multiple states. With an app and online connection, quick access to a qualifed mechanic is but a click away.
• Shopping for groceries in-person may become less frequent for time-starved individuals. Popcart now ofers a
digital service that can scan a recipe, and convert the ingredients into a shopping list for fulfllment and delivery
by an online grocer. The company recently teamed with Epicurious and Bon Appetit to make recipes pop to life for
online connoisseurs.
• The European Union's Future and Emerging Technologies program hopes its investment in the GHOST (Generic,
Highly-Organic Shape-Changing Interfaces) project will pay of. The technology being developed allows users
to manipulate physical objects through the interfaces of computers and mobile devices. By touching the screen
product features can be pulled into the 3D world, appealing to the "try before you buy" crowd.
18
