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CompanyProfile
Accurate, verifiable ISO/MLS contact:
residual analysis Mark Dunn
Principal
and recovery
262-966-2215
A re your monthly residual payments correct? mark.dunn@residualsheriff.com
If you suspect you're being underpaid, can
you prove it? And, if you manage to remedy a www.residualsheriff.com
problem, can you prevent it from recurring? If
you don't know, you're not alone. PDFs with only subtotals and totals. "Over time, opaque
residual reporting needs to be replaced with detail and
Residuals are based on thousands of transactions in visibility to how the numbers were arrived at," Dunn said.
numerous merchant locations, and on provisions in
individual ISO and merchant level salesperson (MLS) Residual Sheriff addresses these and other issues for
agreements. Some large ISOs have staff trained to monitor residual recipients, residual payors and attorneys, alike.
residual reports for accuracy. But smaller ISOs and MLSs
typically have no such resource. For residual recipients
A path to clarity Services designed to help residual recipients include:
Enter Residual Sheriff LLC, a new venture headed by • Profiling: Residual Sheriff examines all relevant
Mark Dunn, President of Field Guide Enterprises LLC, documents, reports and information. It then
a widely respected consulting and training company prepares an expert evaluation and report that
known throughout the industry for timely, informative identifies residual reporting problems, and a course
educational seminars presented in conjunction with key of action to correct problems.
industry tradeshows throughout the year.
• Investigation: Based on the profiling report,
The idea for Residual Sheriff came to Dunn after he Residual Sheriff works with the recipient to
was asked to analyze transactions involved in a dispute determine inaccuracies in residual reporting and
headed for arbitration. A major accounting firm had spent payments, and help recover underpayment of
six months on the residual trail, trying and failing to residuals due. In certain cases it may be necessary
determine what had occurred and why. Dunn pulled the to work with an attorney.
data into a cohesive report in four weeks.
• Patrol: A subscription service for MLSs and sub-
"The picture that emerged once I connected the dots ISOs, it verifies monthly residual payments going
was that there's a significant problem with accuracy in forward.
residual reports, and many ISOs don't have the expertise,
time or patience to sort through what the problems are," For residual payors
Dunn said.
Services designed to assist residual payors include:
No bad guys
• Community: Residual Sheriff provides free
Dunn noted that despite the company's catchy name, information to processors, ISOs and super ISOs
Residual Sheriff is not a law enforcement agency. "I think concerning best practices related to residuals.
everybody wants to pay correctly, so I'm not looking for
any bad guys in this," he said. "We don't affix blame; we • STAR (Seal To Accurate Residuals): Residual
fix problems." Sheriff provides consulting and custom services to
processors and payors. Those that pass an annual
Many errors are inadvertent. "Very often the process of audit may qualify for Residual Sheriff's STAR Seal
updating fees is imprecise," Dunn said. "So if the processor of Approval.
goes through and updates all clients, sometimes all of the
individual terms of a unique agreement get glossed over." Expertise at hand
Analysis involves examining four or five key documents For attorneys, staff is available for expert witness work
in addition to residual reports. And residual reports range including file review and research, and report preparation,
from raw data containing every detail to mere three-page deposition and testimony. For those whose portfolios
comprise 500 or more merchants, Residual Sheriff
provides a free telephone consultation. "We don't make
guarantees that we're going to come up with thousands of
dollars because we won't know until we do the analysis,"
Dunn said. "But for many, it's found money. And accurate,
verifiable residual reporting makes for happy agents and
sub-ISOs, which translates directly into more new sales
and higher merchant retention."
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