Page 3 - GS170301

InsideGS

Cover Story Education

The changing face of fraud ............................................................1 Street Smarts SM
By Ann Train The wolf of Sterling Heights, Michigan?...............................37
Cybercrime perpetrated worldwide in 2016 cost the global economy By John Tucker, 1st Capital Loans LLC
more than $450 billion, but security pros are rising to the challenge It's difficult to support a middle class lifestyle in regions where
with new technology and methods. many ISOs are located. But technology can enable MLSs to work
News efficiently where they'll get more bang for the buck.

Advocates, detractors at odds over CFPB ......................10 Small businesses: The most valuable B2B customer ......40
A ruling by the U.S. Court of Appeals for the District of Columbia By O.B. Rawls IV, iPayment Inc.
Circuit granted the CFPB the right to appeal an earlier decision by Small businesses are hard to contact, pressed for time, have
the court against the constitutionality of the bureau. minimal resources, and often buy the easiest solution at the lowest
price. They can, however, be valuable customers for payment pros.
IBM, Visa tackle IoT security .......................................................11
IBM and Visa introduced a cross-platform solution designed to The give and take of referral success ..............................44
improve security on the Internet of Things by aligning the global By Jeff Fortney, Clearent LLC
brands' patented technologies and capabilities. Experienced salespeople tend to agree that without leads, they will
have no business. However, when they ask their merchant custom-
OCC enters uncharted fintech waters....................................11 ers for leads, the results are often flat. What's missing?
Industry experts agree the OCC's proposal to consider granting fin-
tech bank charters has broad implications for the banking industry, Reset, revive your 2017 sales goals ................................46
but they disagree on what those implications are. By Mike Ackerman, DigiPay Solutions Inc.
Most MLSs believe in setting sales goals, but many go no further
Industry Update ...............................................................................14 than setting a number and moving on. With 2017 in full swing, it's
Views time to reassess sales resolutions we made in 2016.
New Products
Insider's report on payments:
Consumers trust bank security, Versatile iPad POS, business
regulators not so much ................................................................19 management system .....................................................................48
By Patti Murpy, ProScribes Inc. Cloud-based payment automation
A new study suggests consumers have more confidence in the for B2B merchants ...........................................................................49
ability of banks to protect personal information from cyber-thieves
than banks have in themselves. Inspiration
Focus to leave uptightness behind ........................................22 Apathy, be gone! ..............................................................................51
By Steven Feldshuh, Merchants' Choice Payment Solutions East Departments
How do you stay on track when faced with unprecedented negativ-
ity coming from all quarters? Regaining focus through tried-and- Letter From the Editors ....................................................................5
true practices could do the trick. Readers Speak ......................................................................................8
Spotlight Innovators ......................................................................25
Company Profile Calendar of Events ..........................................................................30
Billing Tree Inc.: Date Book ............................................................................................52
Innovation distinguishes a leader from a follower ........31 Resource Guide .................................................................................53
Advertiser Index ...............................................................................62

3