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InsideGS

Cover Story Education

Megatrends to watch ........................................................................1 Street Smarts SM
By Ann Train Easy ways to care for your 'besties' .........................................24
What megatrends are primed to shape global innovation and By Steven Feldshuh, Merchants' Choice Payment Solutions East
commerce in the next decade and beyond? And why do they mat- Every account that brings in a residual payment is important, but
ter to payment professionals?
there are always select businesses you don't want to ever lose.
News Briefs How can you insure you'll keep them for a long time?
Western Union forfeits $60 million to NYDFS ....................10 Capitalizing on valuation variance
of downline MLS portfolios .............................................26
NRF 2018 highlights retail transformation .........................10 By Adam T. Hark, Preston Todd Advisors
Jason's Deli confirms RAM-scraper attack ...........................10 Attrition, revenue concentration and SIC distribution are recog-
Shift4, Lighthouse consolidate nized as primary drivers of merchant portfolio valuation. But to
technologies, brands .....................................................................10 assume they account for 100 percent of value is folly.
Critics deride Uber's bug bounty program .........................10 Active listening — good for voice and pocketbook .......38
New PCI standard for software-based By Jeff Fortney, Clearent LLC
PIN entry on COTS ...........................................................................10 What would you do if you started losing your voice; saw a special-
ETA-sponsored study identifies top ist, who diagnosed you with vocal dysfunction; and learned the
payments tech trends for 2018 .................................................10 treatment was to talk only when necessary?

What keeps merchants up at night? .......................................40
Industry Update ...............................................................................12 By Barry Davis, Womply
Views What keeps merchants up at night? For MLSs, understanding the
challenges of small business owners and operators has never
Insider's report on payments: been more critical or more challenging.
Banking, electronic payments elude
legal cannabis businesses ...........................................................20 New Product
By Patti Murphy, ProScribes Inc.
360-degree virtual, guided shopping experience...........42
Public policy debates collided with payments when the DOJ re-
versed its position against pursuing legal action against cannabis Inspiration
businesses that are legal and regulated under state laws. How open should open-ended questions be? ...................43
Company Profile Departments

Sysnet Global Solutions Ltd.: Letter From the Editors ....................................................................5
Secure, efficient, cost effective IT, PCI compliance ..........23 Readers Speak:
Where can I get training? ................................................................8
Spotlight Innovators ......................................................................32
Resource Guide .................................................................................44
Advertiser Index ...............................................................................54

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