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Spotlight Innovators

Spotlighting companies that promote

innovation in the payments industry

ounded in 2001 and headquartered in Memphis,
Tennessee, Impact PaySystem made their mark on
the payments industry with their Petroleum Services.
F Impact’s Executive Team is composed of industry vet-
erans, with over 75 years’ combined experience implementing
creative solutions for their customers. Through strategic alliances
with industry leaders like First Data, Elavon, and Vantiv, Impact
PaySystem is able to design unique solutions for merchants’
individual needs. Product solutions include credit and debit card
Dedicated series of pages to showcase
processing, PIN secured and signature-based debit, wireless solu-
tions, gift card, check services, loan products, Click2Don8 propri-
your company’s unique message.
etary donation product and development services.
What’s New:
A boarding formula that works
you, or written by one of
• Your own, customized News
from the Wire that highlights our own writers
stories about your company
ften, merchant services providers (MSPs) do not take time to do quality control (QC) checks on how well they
• Custom infographics
are treating their customers. In fact, something as simple as inbound boarding expectations may be negatively
• Featured Content: updated
and videos
impacting the productivity of the sales force, and causing growth to plateau. Yet, the MSP may be turning
O a blind eye to what needs to change, and ignoring the warning signs. The outside sales channel - generally
monthly, either provided by
• And so much more...
comprised of independent agents and third-party resellers – makes up a core revenue source for almost all MSPs. By logic,
they should be viewed by every MSP as a primary customer. Yet, it is not uncommon for many MSPs to overlook imple-
menting QC measures for this group. Amazingly, the hoops some companies expect sales people and resellers to jump
through just to board new business can be daunting. A lack of hands-on sales support is another common problem that
Contact us for more details & pricing options
can make boarding merchant business so painful, the busy selling partner - or even the new agent - will turn away and
board business with another provider that has less red tape and more hands-on support. The net effects are dwindling
sales and high partner attrition rates, which are never good things.
Boarding business shouldn’t be painful 800.757.4441
sales@greensheet.com
Emily Karawadra, President of Impact PaySystem, LLC, recounts two recent experiences she had while attempting to
place business with prospective vendors.“I’ve been in the industry long enough to know you have to test a product
or a vendor before jumping in with all your feet,” Karawadra explained. Karawadra had been vetting two vendors to
place customer accounts at. “My first deal submission was painful and exactly what I would never want our agents to
experience when placing new business with us,” she said. “It made me stop and evaluate how we’re doing business, and I
began to wonder if our agents ever felt similar frustrations.” In contrast, her boarding experience with the second vendor
went easily, giving Karawadra additional insight into what makes a boarding partner more desirable. “I started to think
about what the key ingredients are to ensuring sales partners have everything they need during the boarding process,
even if an account can’t be set up quickly, or a challenge arises with the application,” Karawadra continued.

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