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NewProduct

Company: ACI Worldwide
Product: ReD Shield
Website: www.aciworldwide.com
Contact: contact@aciworldwide.com

Intelligent, real-time, any ACI described the solutions components as follows:

time fraud management • Business intelligence portal: ReDi provides a
window into changing fraud patterns and the ability
to analyze trends from both a macro and individual
transaction level. The portal enables merchants to
CI Worldwide, a global electronic payment monitor activities in near-real time or as long-term
and banking solutions provider, enhanced ReD trends, providing valuable insight to internal fraud
Shield, a solution designed to stop ecommerce teams and stakeholders across an organization.
A fraud before it happens. Acquired by Retail
Decisions in 2014, ReD Shield is part of ACI's Universal • ACI RFXTM: ReDi's retrospective screening
Payments (UP) suite of omnichannel solutions. The flag- capability enables users to re-screen live orders
ship product employs artificial intelligence and experi- against new fraud intelligence in the ACI database.
enced risk analysts to provide commercial-grade fraud This enables merchants to block fraudulent activity
prevention to merchants across the globe, the company at different points throughout a transaction's
stated. lifecycle and react more quickly to detecting and
stopping fraudulent transactions.
Survey data from global merchants that used ReD Shield
between 2017 and 2018 revealed an increase in "buy • Expert risk analysts: ACI's risk analysts work in
online, pick-up in store" (BOPIS) fraud. "The benchmark partnership with channel partners and customers,
survey found a 1 percent increase in fraud attempts, ensuring that the ReD Shield service is precisely
which is not that significant," said Michael Grillo, director tailored to individual business needs. Risk analysts
of segment and solution marketing at ACI. "But BOPIS manage all customized parameters and conduct
fraud attempts increased by 13 percent. Merchants with in-depth risk assessments to mitigate changing
ReD Shield used machine learning and rules to identify patterns of fraud.
invalid transactions." • Continuous support: Each ReD Shield customer has
the support of a dedicated risk analyst, an account
Grillo additionally noted that consumers use an array of manager and a global customer support team. Team
payment schemes and transact across multiple channels. members keep customers updated on fraud trends
Growing demand for fast order fulfillment within and and support customers throughout the world.
across borders increases fraud risk and underscores the
need for agile fraud management solutions. • Easy integration: ReD Shield is an integral
Multi-tiered, customizable solution component of ACI's UP eCommerce Payments
solution. It can be integrated with existing payments
ACI noted that ReD Shield's real-time, multitiered fraud infrastructures to protect transactions. Users can
intelligence platform is continuously updated, helping also access the solution through the ACI PAY.ON
merchants, payment service providers and ISOs build Payments Gateway, which connects to more than
extensive customer profiles with an in-depth view of good 350 acquirers and alternative payment methods.
and bad transactions.
Accuracy, efficiency, growth
The platform uses machine learning models, predictive Erika Dietrich, global director, payments risk at ACI
and behavioral analytics, customer profiling techniques, Worldwide noted that EMV adoption is driving fraudsters
unlimited rules, and shared data to reduce fraud and to card-not-present, cross-channel fraud. "For example,
chargebacks, protect revenues, and reduce false positives. fraudsters can use stolen credit card information to make
a card-not-present purchase online and then simply walk
in and pick up the item in-store," she said. "We'll see this

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