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CompanyProfile

MLS/ISO contact:
Oscar Espinosa
Vice President, Sales and Marketing
oespinosa@jrposdepot.com
954-741-3433, ext. 101

Delivering POS fundamentals

ith an ambition to serve the financial trans- we regularly challenge our customer service practices in
actions industry, Riad Alakkam, founder an effort to continually improve the services provided to
and chairman of JR's POS Depot, estab- our customers."
W lished the company in 2000. Alakkam has
served the credit card industry since 1988 in various Full range of products
capacities, including programming, sales and operations JR's POS Depot offers many new and refurbished
roles at Panasonic, Novatek and Unipay before launching brand-name payment equipment options, all of which
JR's POS Depot. "Riad Alakkam is a friend and great busi- meet today's security standards. The list includes both
ness partner with over 30 years in the electronic transac- countertop and wireless terminals, along with ancillary
tion industry," said Jamie Spoto, director of operations of devices such as PIN pads and magnetic stripe card
JR'S POS Depot. "Riad is a graduate of the University of readers. Through a recent partnership, JR's POS Depot is
Louisiana and has years of experience in management now offering the PAX S90 BPRS Class A, Apriva-certified
and computer programming." wireless terminal as a top-line option. "PAX and JR's
exclusive relationship provides us the ability to encrypt,
The company is headquartered in Coral Springs, Fla., download, file build, and deploy for less than most charge
privately held, and operated by its shareholders and for a wireless unit," the company stated when announcing
officers. According to Alakkam, the goal at JR's POS Depot the partnership with Apriva.
is to "provide competitive pricing along with exceptional
personalized service to our customers." Services offered Fostering loyalty, growth
include POS system design, as well as deployment,
encryption, and repair services. Other recent additions to the company's equipment
portfolio include the Castle MP200L and VEGA3000
Dedicated to service machines, along with support that includes secure key
injection and encryption, programming, repairs, and
From warehousing equipment inventory, to providing custom deployment. Lauding the partnership, Winston
next-day replacement service, JR's POS Depot functions Fong, Castle's CEO-North America, said, "JR's POS
as a full-service transaction equipment and fulfillment Depot's years of proven industry expertise, reliability,
provider. The company ensures all equipment deployed and personalized hardware support aligns with Castle's
through its delivery channels follow Visa USA encryption devotion to payment technology that promotes ingenuity
and support organization standards, and its state-of-the- and 21st century thinking."
art repair facility has been point-to-point encryption
certified by the PCI Security Standards Council and JR's POS Depot also offers enhancements such as
is fully authorized to work on all current-model POS multilane signature capture services and restaurant/retail
equipment, the company noted. software solutions, as well as full-scale POS systems and
support for larger merchants. In addition, the company is
"We take pride in serving the electronic transaction known for its terminal paper products, supplies and other
industry, while providing competitive pricing and accessories used by merchants at the POS.
expedient deployment services, and we are committed
to providing complete payment solutions and strong After mentioning a new warehouse infrastructure that
support to our customers," Alakkam said. allows customers to order through JR's POS Depot's
customer relationship management deployment system,
According to a company statement, the JR's POS Depot Oscar Espinosa, JR's POS Depot vice president of sales
team is committed to being "available to customers at any and marketing, added, "JR's POS Depot's future looks
time and they welcome calls from potential customers as bright. Our reputation and goal to build customer loyalty
well." The statement goes on to explain the understanding has set us apart from the competition. We're successful
by JR's POS Depot's leadership that company successes by providing exceptional customer support through
are based on customer satisfaction, noting that customer accuracy, quality, and fast deployment services."
satisfaction "is JR's POS Depot's number one priority and

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