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NewProducts

Company: Simpay
Product: Simpay Payroll Services
Website: www.simpay.net
Contact: moremids@simpay.net

Boost customer retention with

professional payroll services

impay, a business solutions provider and mer- Simpay to manage their payroll, they can use a single
chant acquirer, created Simpay Payroll Services, sign-on portal to manage federal, state and local taxes,
a multifaceted program designed to simplify numerous detailed reports and an advanced and highly
S and improve payroll process efficiencies for secure technology platform."
merchants of all sizes and in numerous industries. The
company's experienced payroll specialists work closely Simpay also provides tailored payroll solutions for retail,
with merchants to customize a payroll process that salons, healthcare providers, auto repair shops, grocery
addresses their unique requirements, according to Simpay stores and lodging and hospitality merchants, Heinrich
representatives. stated. Additional optional services include online 401k
plan management tools, employee background screening
"We work hand-in-hand with merchants to ensure and time and attendance solutions, pay-as-you-go worker's
employees are accurately compensated, and that taxing compensation plans and HR support tools, Heinrich
authorities receive the monies and documents they stated. These products and services can be integrated with
require," said Robert Heinrich, vice president of sales at POS systems, payment processing, customer relationship
Simpay. "Our team helps merchants manage deductions, management programs, QuickBooks and other accounting
benefits and direct deposit accounts while receiving the software.
detailed reports they need to run their businesses."
Dedicated support
Simpay provides the same hand-in-hand support to Simpay, a registered member of the American Payroll
participating agents, Heinrich noted, even those who Association and the Independent Payroll Processors
would prefer not to learn about a new product or service. Association, provides ongoing support to participating
"You don't have to be an expert to sell this product," he agents, referral partners and their enrolled merchants,
said. "It takes less than an hour to learn and even less time Heinrich stated.
to get merchants to sign up. Merchant level salespeople
[MLSs] can educate existing customers about payroll "Each merchant has a dedicated relationship manager, from
services and even give the service away to their more onboarding to inputting the customized data to ensure
profitable merchant partners." the merchant is making payroll," he said. "Merchants who
Vertically focused work with larger payroll service providers don't have
a single point of contact; when they need support, they
Heinrich further explained that each industry has unique usually have to contact a call center."
payroll requirements. For example,
managers of restaurant employee payrolls have specific Heinrich noted that MLSs who have been in the payments
and detailed guidelines to follow, which include how to industry for 10 to 15 years may initially think that it's
handle tip allowances, hourly wages, meals and other difficult to learn a new product or service; however, in the
compensation. These requirements apply to quick service, face of increasing margin compression, many industry
fast casual, casual and fine dining restaurants alike, he veterans have found it surprisingly easy to recommend
stated. payroll services to their current customers. You don't have
to know how to run a payroll to sell payroll, he added.
"We will customize a payroll process to for each
restaurant," he said. "When restaurant owners choose

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