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NewProduct

Company: EBANX
Product: EBANX Track
Website: www.ebanx.com
Contact: business@ebanx.com

Helping merchants serve

Latin American shoppers

BANX, a fintech company founded and head- and consumers alike: merchants can track multiple parcels
quartered in Latin America, launched EBANX at every stage of a delivery and correct gaps in service,
Track, an advanced technology platform avoiding setbacks and potential chargebacks; consumers
E designed to help Latin American consumers can have a better international ecommerce experience.
track international purchases from checkout to delivery.
The platform enables consumers to pay with local, pre- Daniel Pakuschewski, B2B product manager at EBANX,
ferred payment methods. Merchants using EBANX as their mentioned that having full visibility of orders in transit
local payments provider can offer the service to customers to Latin America helps retailers react quickly to issues.
and track shipped orders on a secure dashboard, according "Equipped with this information, they are able to correct
to company representatives. any gaps," he said.
Henrik Nilsmo, chief commercial officer at EBANX, said the Ramez Mawad, B2C product manager at EBANX, observed
company's Latin American focus helps merchants optimize that companies can build brand value and loyalty by
fulfillment, marketing and customer service throughout improving the customer experience. "By following the order
the growing region. Noting that Latin American consumers closely all the way down to home, and with information in
spend a lot of time shopping online, Nilsmo said EBANX can the local language, the consumer ends up with a seamless,
simplify international ecommerce for merchants by serving more confident experience."
as a local representative and providing 24/7 multilingual
support on merchants' behalf. Fast-growing, emerging market
EBANX is well positioned to help merchants and merchant
"Payments acceptance in Latin American countries can service providers establish a presence in Latin America,
be complicated due to many barriers," Nilsmo stated. Nilsmo stated. More than 50 million Latin Americans use
"Logistics is also challenging, with merchants waiting up EBANX when they shop on international websites, and
to 30 days to confirm receipt of shipment to Latin America. more than 500 ecommerce merchants use the platform to
EBANX Track connects merchant and parcel to consumer reach their Latin American customers, he added.
dashboard and follows the entire journey, increasing
transparency beyond payments." The company has offices in Brazil, Mexico, Uruguay, the
Transparent, visible shipments United States and United Kingdom and provides end-to-
end payment solutions throughout Latin America. Its global
Designed to improve the ecommerce customer experience, channel partners include AliExpress, Wish, Pipedrive,
EBANX Track provides information about online orders Airbnb and Spotify. In addition to cross-border solutions,
in consumers' native language and enables them to track the company provides consulting and local customer
parcels from 600 couriers worldwide. Additional email service teams to merchants.
alerts about order status and estimated arrival times are on
the company's near-term product roadmap, representatives "Competition is fierce in North America and Europe,
stated. but Latin America is a new path where not everyone is
running in the same lane," Nilsmo said. "The region has 50
EBANX Track's dashboard allows merchants to follow million consumers with smartphones and is growing year
shipments worldwide and be notified of exceptions and over year. These emerging markets are enabling leading
delays in the logistics chain. Nilsmo said the ability to global enterprises to derive tangible benefits, build brand
navigate the end-to-end logistics chain benefits merchants awareness and gain market share quickly."
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