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Spotlight Innovators

manage transactional and reputation account mitigation better than anyone in the business, and we will work with a
merchant to establish the tools they need to help mitigate, monitor and recognize their own vulnerabilities,” Garcia
assures.
Humboldt also helps sales partners recognize businesses considered by the card brands as a restricted MCC, but which
also process “clean transactions,” meaning they do not carry unusually high chargeback or dispute ratios. Some of these
accounts are required to register with the card brands, but Humboldt has the training expertise to help its sales partners
know when this is necessary, how to submit the registration addendums and when to assist with tools that scrub unwanted
transactions out of their systems before they reach the settlement stage.
“It’s tremendously important that merchants and sales professionals understand the commonalities and where
the miscoding pitfalls are,” Garcia adds. “Business owners get solicited on a daily basis for merchant processing,
and uneducated sales representatives can make the boarding process even more difficult for them by miscoding or
misclassifying specialty merchant accounts.”

Garcia urges sales partners to contact the Humboldt support team and consider them business partners. The team can
share which documents are required and where to submit them, and they can help set expectations up front for merchants
regarding the process and turnaround time.

“Sales support on a restricted MCC portfolio is not as intimidating as it may seem,” concluded Garcia. “It simply takes a
little knowledge, a strong team that understands the landscape, and people willing to take the time to guide merchants
through the process step-by-step.”

For more information on becoming a Humboldt Merchant Services sales partner and to learn more about the Humboldt
thought-leading business model, please visit the Humboldt Merchant Services website https://www.hbms.com/ or contact
the team directly at 877-387-5642.

ounded in 2001 and headquartered in Memphis,
Tennessee, Impact PaySystem made their mark
on the payments industry with their Petroleum
F Services. Impact’s Executive Team is composed
of industry veterans, with over 75 years’ combined experi-
ence implementing creative solutions for their customers.
Through strategic alliances with industry leaders like First
Data, Elavon, and Vantiv, Impact PaySystem is able to
design unique solutions for merchants’ individual needs.
Product solutions include credit and debit card processing,
PIN secured and signature-based debit, wireless solutions,
gift card, check services, loan products, Click2Don8 propri-
etary donation product and development services.
What’s New:
Are you getting paid enough?

any sales representatives would agree one of the most important factors in the MLS/Agent/ISO and proces-
sor relationship is the residual payment. Calculating these payments generally involves a complex, tiered
percentage formula. It can be a chore for agents to confirm if they are being paid correctly, but it is often
M worth this effort. Typically, agents are given a residual report with lots of numbers and a payout amount.
However, most agents aren’t schooled on how to dissect these reports to confirm they are being paid according to con-
tract.
Start with merchant billings

“There are many factors that go into the residual evaluation, but the first place an agent should look is the merchant
billing,” stated Emily Karawadra, President of Impact PaySystem, LLC. Since the merchant’s activity is the basis for what

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