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ReadersSpeak

Potential impacts of a pandemic is the Centers for Disease Control and Prevention, which
provides information and resources for responding to
his isn't exactly a payments biz issue, but how public health emergencies.
prepared are we for a pandemic? This comes
to mind because of the new coronavirus that That said, we published "Delivering more than payments
T began in China and, as of the latest news amid disaster," in our Jan. 8, 2018 issue, following what
reports, has killed 170 people and infected more than 7,700 was at the time a record year for natural disasters. The
worldwide. In addition to the tragic loss of life, this could article describes the escalating number and severity of
do grave harm to the global economy, or at least big parts catastrophes that have occurred, and how ISOs, service
of it, if this is not contained. providers and merchant level salespeople have extended
aid to numerous merchants in harm's way. It also offers
I work in customer service. My job doesn't involve travel, suggestions, such as building up cash reserves to mitigate
but others in our company have been to China to explore the effects of calamities that temporarily interrupt normal
VAR and new vendor partnerships. As if horrific hurricanes business functions. Such tips can apply in many types of
and fires of recent years weren't enough already! How do disasters. Also, we can't foresee what's coming in the fu-
we keep our heads and help the companies that provide ture, but we do know that strong relationships are central
our livelihood remain viable should an all-hand-on-deck to helping individuals and communities come through
health crisis occur? cataclysms and move forward with as many resources in-
Cameron Holtz tact as possible.
Customer Service Rep Are you concerned?
Cameron,
Do you feel you, your company and the payments com-
As a payments industry trade publication, we do not have munity are prepared for unexpected negative events? Are
expertise in public health or global disaster prevention there steps we, as a community, should take? Tell us at
and relief. One organization that does have this expertise greensheet@greensheet.com. And remember to share news
of your professional milestones at press@greensheet.com.

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