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NewProducts
NewProducts

Grow and scale with

conversational AI, RPA

Pre-built intents, workflows

Aisera's AISM platform is easy to implement and requires
no preparation, training or data science, according to
company representatives. Its scalable architecture and
built-in skills, dashboards and reporting features are
designed to improve communication, resolve issues
and automate repetitive inquiries and tasks.

isera launched AI Service Management (AISM), Aisera's AI Service Desk and AI Customer Service
a cloud-native solution designed to help com- use pre-built intents and workflows, which are further
panies and employees automate tasks, actions customized for each partner organization, Sudhakar stated.
A and workflows. The technology suite combines Their native language skills help them solve complex
artificial intelligence (AI), neurolinguistic programming problems across multiple channels, while leveraging
(NLP), natural language understanding (NLU) and robotic supervised, unsupervised and combined human and
process automation (RPA). Its AI Service Desk and AI machine learning to help companies improve accuracy as
Customer Service solutions are compatible with leading they grow and scale.
service desk systems, including Salesforce, ServiceNow,
Atlassian and BMC, according to company representatives. Adaptive, responsive learning
Each partner's learning style, knowledge and
Muddu Sudhakar, CEO and co-founder of Aisera, said communication preferences are key factors in designing AI
AISM enriches enterprises by facilitating unsupervised Service Desk and AI Customer Service solutions, Sudhakar
learning and communications across all channels. The stated, adding that some prefer email; others use web chat
platform's solutions enable organizations to automate or Slack; these tools can seamlessly integrate with AISM's
repetitive tasks, which frees them to focus on business- platforms.
critical issues. "Aisera works closely with partners to
optimize the AI Service Desk and AI Customer Service," "We ask partners how they want to learn on an ongoing
Sudhakar said. "We configure each solution according to basis," Sudhakar said. "Do they learn continuously from
partner preferences and requirements." historical context or by observing help desk representatives?
AI Service Desk Can the AI transfer knowledge from one specific customer
to another, or does it rely on aggregated data?"
Aisera's AI Service Desk supports a variety of organizational
departments, including IT, HR, facilities management, Sudhakar further noted that AISM customized platforms
sales and operations. The solution uses conversational RPA understand and immediately react to incoming requests
to learn from users and automate repetitive inquiries. It can and comply with global privacy regulations, and the
also escalate requests to humans when necessary. These systems can integrate with IT environments, CRMs,
capabilities help participating enterprises drive continuous ticketing systems and a range of cloud environments. They
process improvement and employee satisfaction. use conversational AI and advanced RPA to analyze and
resolve issues, create audit trails and improve the customer
AI Customer Service Desk experience.

Aisera's AI Customer Service helps contact centers, help
desks and customer-facing departments deliver exceptional
customer service. The platform, which can integrate with
existing systems, is designed to learn from every customer Company: Aisera
interaction and touchpoint, using conversational AI and Product: AI Service Management
RPA to reduce waiting and resolution times, as well as
increase customer satisfaction and net promoter scores. Website: www.aisera.com

Contact: sales@aisera.com

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