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Letter from the editors

Empowering & Connecting
hargebacks, an ongoing challenge for the
payments realm, might soon take center
stage in the travel, hospitality and events today’s
C industries. Even before COVID-19 began
to spread worldwide, chargebacks were described payments
as a multibillion dollar threat to the integrity of card
payments. And researchers estimated the number of
transactions disputed annually would grow to 33 mil- professionals
lion by 2022. We cannot yet predict what sort of spike
cancellations and disputed transactions stemming from
the coronavirus might cause.

With that in mind, this issue's lead article delves into
what we know about the overall chargeback land-
scape at this time; changing card brand rules govern-
ing them; disputes stemming from friendly fraud and
card skimming; unique issues faced by the petroleum
industry, which has yet to implement EMV; tools pro-
vided by Visa and Mastercard, such as Visa Transac-
tion Advisor and MasterCom, to prevent and mitigate
chargebacks; and common sense steps merchants can
take when initiating transactions to deter chargebacks
down the road.

Whether navigating the ongoing, dramatic evolution in
payments or the temporary negative impacts of unfore- • Spotlight Innovator
seen events, one thing is clear: merchant level salespeo-
ple continue to thrive. This is the encouraging message Web Pages: Capture prospects with
from Impact PaySystem's Emily and Dee Karawadra branded, customized web pages for
in their final article as Street Smarts SM authors. Other
experts contributing to this magazine offer further in- innovators and leaders.
sights on reducing chargebacks via the Visa Merchant
Purchase Inquiry program, the potential for facilitating • Video Content Marketing: Educate
faster payments at the POS, the need to build secure and impress with animation and
apps, and steps ISOs and MLSs can take to maximize
their value. white-board explainer videos.
• Resource Guide: Grab attention with
Also herein you'll find resources such as new product
and company profiles; updates on the latest appoint- advanced mini ads in print and
ments, awards and other recognition, research, ac- online.
quisitions and partnerships; and our Resource Guide
spotlighting companies offering a range of services and • Targeted Email Campaigns: Reach
partnerships of professional interest to you, our readers.
Highlights from our breaking news coverage include responsive professionals who know
PSCU's evaluation of blockchain-based verification, a and trust The Green Sheet.
PayRange app taking aim at coin hoarding, strong sup-
port for next-gen ATM technology, and EMV guidance
to fortify the Internet of Things. Plus, we want to con- Danielle Thorpe
gratulate our very own Danielle (Danni) Thorpe on her
promotion to Vice President of Media Relations Vice President of Media Relations

In our next issue, we will welcome Marc Beauchamp as https://www.linkedin.com/in/daniellethorpe/
Street Smart author for the coming year. In the mean-
SM
time, as we all focus on keeping ourselves and our com-
munities healthy, we wish you and yours the very best. 707-284-1686
Let us know how you and your merchant customers are
faring at greensheet@greensheet.com.

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