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August 10, 2020 • Issue 20:08:01

Advisory Board
Advisory Board

Moving forward through service

amid COVID-19 — Part 2

n issue 20:07:02, published July 27, 2020, we posed 2. We've worked with local community partners on keeping
an initial portion of answers received from members employees that have been laid off due to COVID engaged
of The Green Sheet Advisory Board to the following on openings, whether within payments or other industries.
I questions: With more virtual interviews, meetings, etc., we have also
worked with business partners on conducting video meet-
1. Given current conditions, how have you planned ings to help achieve the same result they would get from
for and executed a path forward for your company face-to-face interaction, and reminding everyone to show
that strikes a balance between fostering safety and empathy to one another during these uncertain times. We
economic recovery? are all in this together.

2. What have you done to help your merchants/clients 3. We've offered our help to clients with getting their teams
conduct business safely as they go through the same in the right position to remain productive. We've talked to
process? them and held webinars on how employees and leaders can
transition to virtual work environments, what metrics can
3. How have you worked with business and/or com- be implemented to keep productivity high, and how to re-
munity partners to achieve the same ends? main in contact with their teams to build morale and, ulti-
mately, keep everyone engaged.
4. What guiding principles should people in the pay-
ments community keep in mind as they work to keep 4. We all need to evolve and find creative ways to keep
their businesses and the industry strong through this afloat. The digital era is more important than ever and com-
crisis and beyond? panies need to adopt ways to staying engaged with their
clients in perhaps ways they never thought of before, or
Additional responses will be posted in subsequent issues.
We are grateful all who shared their informed perspectives
for this series.
Contributed articles inside by:
Marc Badalucco
Impact Payments Recruiting Marc Beauchamp ..................................................................................24

1. Fortunately, we have all been working remotely for a Natasja Bolton .......................................................................................26
few years prior to the epidemic. To ensure the safety of our George Sarantopoulos .......................................................................28
employees, we've encouraged them to take time for them-
selves as needed and have also banned travel for the re-
mainder of 2020. TOC on page 3

Continued on page 22