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Letter from the editor

t's gratifying to be part of Connecting and
an industry filled with proac-
tive optimists. Entrepreneurs
I in the payments sphere are Beyond
informed but do not succumb to fear
mongering over the state of a world
still contending with the COVID-19 pandemic and
its myriad repercussions. One such repercussion is Contact us today
rising chargebacks, which were an ongoing concern
before the pandemic and are now spiraling out of
control, causing even more losses for merchants and
payments organizations. For your personal

This issue's lead article describes the developing
chargeback situation, citing research that identifies
consumers' shift to online purchasing as a major con- Discovery Call
tributor to the rise in fraud, both friendly and not.
Industry experts weigh in on the current chargeback
surge and provide insights into what merchants and
their service providers can do to prevent chargebacks
in the first place, as well as how to contend with them
when they occur. It's no surprise that they have plenty
of sound advice to give and we appreciate that they
shared their wisdom on this vital concern with us.

Our contributing writers also share wisdom on such
topics as doing business in a new landscape as CO-
VID-19 restrictions ease; why the common practice of
starting to do business in a state before investigating
its licensure requirements can be fatal to a business’s
ability to operate there; why ISOs and merchant lev-
el salespeople need to set aside fear of rejection and
inevitable nos and branch out into selling in the B2B
sphere; and how foundational principles apply to Spotlight Innovator Pages, Video Marketing,
good design, as well as effective disruption. Resource Guides, Target Email Campaigns.
New product stories cover advanced anti-money
laundering transaction monitoring designed to re-
duce false positives and detect outlier behavior, as Amplify your message across
well as commerce enablement solutions designed to channels. Expand your reach
maximize digital commerce. You'll also find a Q&A
on open banking intermediaries; profile on a com- with pioneering, one-of-a-kind,
pany offering a buy now, pay later platform that en-
ables business owners to offer flexible installment multimedia promotions and
programs; and updates on company and individual campaigns. Partner with us today.
milestones, new research, partnerships, acquisitions
and appointments in our sphere.

In addition, we've included highlights from news sto- Rick Aston
ries on PayPal's recent omnichannel push, support for
cash protection options in the UK, how COVID cre- Media Partnership Specialist
ated the perfect storm for fraudsters, and research on
growth in the fintech sphere. If you have news to share, Rick@greensheet.com
please send a press release to press@greensheet.com.
And if you have tips, ideas, questions or concerns, 707-284-1693
send them along to us a greensheet@greensheet.com. We
look forward to hearing from you.

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