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Easy upgrades

According to Malloy, one of the best parts of NAB's merchant services For example, merchants who now want to minimize
contact with customers, can instantly implement NAB's virtual terminal feature without enlisting or waiting for help from
NAB's customer care department.

We've been steadily ensuring our salespeople know how to assist merchants with adopting easy, COVID-friendly fixes,
like our virtual terminal and invoicing functionality," said Malloy. Additionally, Malloy noted, NAB has launched
specialty trainings and support for products the sales team can bring to a merchant or sales prospect who is interested in
facilitating more advanced contactless payment sales. Such applications include NAB's online ordering program, mobile
payment apps, proprietary Payanywhere POS ensemble, and a host of easy-to-implement ecommerce solutions.
Standing strong for partners

Malloy describes NAB's ability to support its sales partner network in whatever capacity, and whenever or wherever
they need it, as "a true partnership." He indicated NAB has always stood beside its sales partners and remains committed
to backing them with the right programs, promotions, products, and hands-on care they need as the world navigates
through this unprecedented time, and well beyond.

"The most important focus for us right now is ensuring our salesforce is educated and ready to nimbly provide a merchant
with any product they need to draw in business and keep the doors open and cash flowing," affirmed Malloy. If you're
interested in learning more about North American Bancard's products and services, or would like more information
about joining the NAB sales partner team, please visit www.gonab.com or contact an NAB partner relations representative
at 888-229-5229.

lectronic Merchant Systems has been helping
small and mid-size business owners realize
their full potential since 1988. Headquartered
E in Northeast Ohio, with sales offices across
the country, EMS provides trouble-free deployment of
customizable payment applications to increase business
profitability. EMS serves tens of thousands of retail,
internet, and start-up businesses nationwide, process-
ing over $3 billion in annual payment card transactions.
EMS, a recognized payments industry leader and brand,
increases its clients’ financial wellbeing through its inno-
vative suite of business solutions, high-quality service
and professional employees.
Electronic Merchant Systems’ Agent

Program Puts You First

t Electronic Merchant Systems (EMS), we provide Agents with focused, dedicated support because when you
succeed, we succeed. In our latest featured articles, we’ve explored the concept of Agent-first processing and
the many ways we promote Agent success. If you missed one of these articles or need to refresh your memory,
A scroll down this page to the "featured content specifically for Electronic Merchant Systems" list. Here you can
click through and view each article in its entirety. In case you don’t have time to read through the articles right now, here
is an overview of the topics explored:

• Fast-Tracking Your Deals: You deserve to know the status of every deal - from the time you submit it until the
approved account goes live. Tracking each deal from a secure portal and having access to underwriting will help you
manage both your business and your new customer’s expectations.
• Better Portfolio Management and Reporting: You’re entitled to detailed, transparent, accessible reporting of your
anticipated residual income, along with details regarding lifetime residuals. Our solid portfolio management solution,
MyPortfolio, provides unique insights into your merchant portfolio. This innovative online tool can help you identify
critical opportunities to mitigate churn, determine profitability, and proactively manage your accounts.

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