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NewProducts
NewProducts

Wow-worthy, secure

conversational commerce

Myer pointed out that Quiq supports secure payments
across SMS/text messaging, Apple Business Chat, Google
Business Messages, web chat, Instagram, Facebook Mes-
senger and other channels in more than 170 languages. He
also noted that Quiq has standardized support for Stripe
and Braintree payments platforms and integrates with any
brand's payment processing platform via a Quiq Payments
uiq, an AI-powered conversational commerce API.
platform, added payments and customer sur- Enlightened surveys
vey features to its Conversational AI platform.
Q The new features are designed to enhance cus- Describing Quiq's In-Conversation Surveys as a real-time
tomer interactions by using real-time customer feedback measurement of customer satisfaction, Myer stated that
to drive higher sales within every conversation, company retailers can easily implement the solution in a variety of
representatives stated. channels without any coding, including SMS/text messag-
ing, Apple Business Chat, Google Business Messages, web
Mike Myer, chief executive officer and co-founder at Quiq, chat, Instagram and Facebook Messenger. Retailers can also
called Conversational Commerce a game changer that choose when to trigger these event-based surveys, such as
eliminates the need for customers to share sensitive credit the end of a conversation, to immediately follow up with
card data with agents on the phone. "Consumers can inter- customers about their experience, he added. Myers went on
act with their favorite brands at the exact time and place to say that 75 percent of shoppers expect proactive com-
of their choosing, which is increasingly on the go via SMS, munication about their shipping, and Quiq ensures they re-
text or other messaging platforms," Myer said. "Quiq's in- ceive it. Retailers who implement Quiq solutions are at the
conversation surveys give retailers the core functionality forefront of the customer experience evolution, and they
of a traditional survey tool with the flexibility to design, are winning the ongoing, ever present battle of reaching
distribute, and analyze customer survey responses across and retaining customers, he noted.
multiple text channels."
Quiq's in-conversation surveys give retailers the core func-
Myer said he expects the new product features to deliver tionality of a traditional survey tool with the flexibility to
a superior customer experience by making payments easy design, distribute, and analyze customer survey responses
and helping brands generate more revenue. These features, across multiple text channels, according to Quiq represen-
combined with other Quiq capabilities such as Inactive tatives. Retailers can also leverage Quiq capabilities to au-
State, Adaptive Response Timer and Work Time, improve tomate simple tasks like FAQs, order shipping status, re-
brands' return on investment across all communications turns, exchanges and basic account management, as well
solutions, he added. as hand off more complex requests to human CSR teams,
the company stated, pointing out that these features enable
Blending payments and chat frictionless partnership between AI and CSRs across all
Advanced AI-powered capabilities can help a company's channels.
workforce become more efficient, Myer noted. The com-
pany offers a robust set of Conversational AI insight tools, "Quiq allows you to go further," Myers said. "Features in
including NLP training and labeling, conversation flagging Quiq for Commerce and Quiq for Customer Care empower
and commenting, and flow analytics to help organizations brands with the ability to open proactive lines of commu-
understand how their conversational AI is performing and nication, within the boundaries of the permissions given,
areas with room for improvement. with customers. Quiq has mastered the art of personalized,
efficient and effective customer service, allowing brands to
In addition, the company provides Quiq Commerce and anticipate and prepare for future questions before the cus-
Quiq Customer Care, which are tools designed to improve tomer even realizes they need it."
communication with customers, Myer stated. Quiq is mod-
eling the way to conversational AI and next generation Company: Quiq
chatbot technology through customized tools such as Con-
text-Aware AI, Conversational Intelligence and Humanlike Product: Conversational AI
Chatbot Capabilities, which have been helping consumers Website: www.quiq.com
feel more comfortable when they talk to bots, he added.
Contact: pr@quiq.com

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