Page 31 - GS221101

Education

who can build relationships, communicate effectively feedback about their experiences on your team. If
and understand the needs of their customers are there are pressing issues that need addressing, work
more likely to be successful. together to find solutions.
Investing in your employees will make them better For your employees to feel comfortable giving you
salespeople; it will also give them a sense of purpose feedback, create an environment of trust. Be open
and genuine fulfillment in their roles. Encourage and transparent with them about your successes and
them to set personal and professional goals, and failures. Let them know you're always learning and
provide them with the support and resources they growing just as they are. Allow them to share their
need to achieve them so they can progress in their feedback without judgment or defensiveness, show
careers. your good faith by implementing their suggestions
when possible, and thank them for their input.
4. Appreciate future leaders Control your emotions.

Employees who get the opportunity to lead projects, When you see something that is not done right, your
make difficult decisions and solve problems feel a first reaction should not be to go fix it. Take a longer-
greater sense of accomplishment when completing term view. Get into the mindset that you are building
tasks. By creating an environment where failures are a team here that is going to do some great stuff for
simply an opportunity for growth, you'll encourage the next decade, not just the next year. Ask yourself
your sales team to take smart, calculated risks, how you can help your team solve problems. That
experiment with new ideas and push themselves way the person who is doing something incorrectly
outside of their comfort zones. can adjust their behavior, fix the problem and also
learn from it.
Encourage each individual to take reasonable risks
and come up with new and innovative solutions. As There's no one-size-fits-all solution when it comes to sales
an added bonus, you may end up with some game- team engagement. However, by focusing on the strategies
changing strategies that help your business grow. Just above, you can create an environment that supports
remember some people are task oriented, so thinking your sales team members and helps them succeed. Your
outside the box will be a sudden drastic change if it is willingness to learn shows that you're dedicated to
not what they are used to. being the best leader possible, and your sales team will
appreciate your efforts.
5. Develop unique ways to recognize and reward
success
Nicholas Cucci is the co-founder and COO of Fluid Pay LLC. Cucci is also a
Your sales team members work hard to achieve their graduate of Benedictine University and a member of the Advisory Board
goals, so it is important to show your appreciation for and Anti-Fraud Technology Committee for the Association of Certified
their successes. However, simply saying "good job" or Fraud Examiners, as a CFE himself. Fluid Pay is the only 100 percent
giving them a pat on the back isn't enough. You must cloud-based Level 1 PCI Payment Gateway processing transactions any-
develop unique, meaningful ways to recognize their where in the world. Contact Nick at Nick@FluidPay.com.
accomplishments.
Call me today!
One way to do this is to create a point system that
rewards sales representatives for a variety of actions Let me help you
and metric-based achievements. Then, use those with your
points to give them access to exclusive experiences or advertising
rewards that are tailored to their motivators.
success.
You could also reward your top sales performers
with public recognition, custom trophies, bonuses or 707-284-1693
paid time off. Whatever you do, make sure your sales
team members know that their hard work is being
noticed and appreciated in ways that matter to them.

6. Communicate early and often

Communication is the key to making positive
changes. To start, schedule regular one-on-one R R
meetings with your sales team members—quarterly ick Aston
at a minimum. Encourage them to give you honest Senior Media Partnership Specialist
Rick@greensheet.com
31