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The legal shield protecting AI chatbots defamation cases, compared to 32% for human users.
The data highlights the importance of Section 230 in
rin McRandal, a digital PR executive with Make protecting AI chatbots from legal battles that can be both
Lemonade, contacted us to explain how U.S. time-consuming and costly."
law provides a legal shield to protect AI chat-
E bots. Andrea Worden, lawyer and founder of wordenfirm.
com, added, "Section 230 has been a game-changer for
"Artificial intelligence (AI) chatbots are becoming AI chatbots, providing legal protection and allowing
increasingly popular in the digital space, as businesses businesses to leverage this technology with confidence. It
strive to improve their customer experience and streamline has revolutionized the way we interact with technology
operations," McRandal wrote. "However, with the rise and has opened up new opportunities for businesses to
of AI chatbots comes the potential risk of defamation improve their customer experience."
claims against them. Fortunately, Section 230 of the US
Communications Decency Act provides a legal shield for With Section 230 in place, McRandal concluded, AI
AI chatbots, protecting them against defamation claims." chatbots are a powerful tool for businesses to enhance
their customer experience and streamline operations.
The Communications Decency Act of 1996, provides "They can provide personalized assistance, offer solutions,
immunity to online service providers and website owners and make interactions more efficient," she wrote. "By
from liability for content posted by their users, McRandal protecting AI chatbots from legal battles, Section 230 is
noted. "This means that if an AI chatbot is accused of enabling businesses to leverage this technology with less
defamation, the chatbot’s owner is protected from legal risk and greater confidence."
action," she added. "According to first-party data collated
by wordenfirm.com, due to the implementation of Section Chatbots in payments
230 AI chatbots are less likely to be defamed or accused Do you use chatbots in your business? If so, what do you
of spreading false information. In fact, the data shows use them for, and how have your customers responded?
that AI chatbots have only been involved in 2% of all Get in touch at greensheet@greensheet.com.

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