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NewProducts

Next-level customer service with

intelligent virtual assistants

able 24/7.
• Continuous process improvement: Participating fi-
nancial institutions can leverage the emerie platform
to cultivate an AI learning loop.
• Automate tedious, manual tasks: Agents with aug-
mented powers, such as AI and built-in automation
NACOMM, a provider of AI-powered fintech capabilities, have more time to focus on customers
solutions, created emerie, an advanced, intelli- and members while delegating routine tasks to their
gent virtual assistant (IVA) designed to modern- intelligent virtual counterparts.
E ize the user experience for bank customers and
credit union members through the strategic application "The stronger the customer experience and the greater the
of data. In addition to expanding self-service options, the satisfaction, the more likely it is that a financial institution
company said the platform can help financial institutions will generate higher revenue," Boukadakis said. "To survive,
fight fraud and improve efficiencies across web, mobile, all financial institutions need to meet today's high digital
SMS texts, email, voice, chatbots and other channels. standards."

ENACOMM CEO Michael Boukadakis mentioned he has Next-level, AI-powered CX
collaborated with developers for several decades to enhance
self-service solutions for the financial services industry. Boukadakis urged financial institutions of all sizes to tap
artificial intelligence, big data, biometrics and advanced
"An intelligent virtual assistant like emerie has long been technologies to provide a best-in-class, omnichannel
in the wouldn't-it-be-nice category, due to technological self-service experience that is modern, secure and user-
and security limitations," he said in a statement, while friendly. ENACOMM works with all types of companies,
commending his company's designers for overcoming he added, from small credit unions and community banks
challenges and creating a solution that benefits large and to some of the largest financial institutions in the United
small fintechs, banks and credit unions. States. Noting that ENACOMM was recently named a
Top 10 Retail Banking Solution Provider by Banking CIO
Omnichannel user experience Outlook magazine, he additionally noted that the company
processes more than 1,000,000 customer interactions and
Boukadakis additionally noted that emerie can easily automated data transactions every day through hosted and
integrate with ENACOMM's suite of self-service solutions on-demand, cloud-based services.
and operate across a variety of communications channels,
such as web chat, mobile, phone, SMS. Agents appreciate Since 1986, ENACOMM has provided intelligent,
these capabilities, he added, and use them to answer personalized solutions, Boukadakis noted, all of which
questions and access user accounts quickly and securely. are backed by advanced artificial intelligence technology.
Unlike other AI service providers that only work with
Having emerie enables ISOs, agents and sales channel large-asset financial institutions, the company empowers
partners to deliver a seamless, omnichannel experience and all banks and credit unions, he said, delivering advanced
extend customer longevity, the company stated, adding that yet highly affordable and intelligent virtual assistant (IVA)
merchant services providers deploying emerie are keeping technology.
up with innovation while demonstrating their technology
leadership, and financial institutions can use emerie's ENACOMM solutions are designed to level the playing
leading-edge technology as a competitive differentiator. field, he noted, and drive healthy competition in the
Automation saves time, money financial services marketplace. Small and midsize banks
and credit unions can leverage these platforms to deliver
With emerie, company representatives noted, enterprises a customer experience that he claimed are commensurate
can save time and money and take customer experience to with those offered by leading financial institutions.
the next level by incorporating the following features:
• Rapid response times: Agents can quickly answer Company: ENACOMM
questions requesting a bank's routing number or Product: emerie
bank branch locations and hours.
• Always-on, always-connected service: Unlike hu- Website: https://enacomm.net
mans, AIs never sleep or take a break; emerie is avail- Contact: salesinquiries@enacomm.net

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