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IndustryUpdate

Barry McCarthy, president and CEO of Deluxe. First
American by Deluxe was acknowledged for its con-
cierge customer service capabilities, including always-
on general and technical support by multilingual team
members, who field an average of 15,000 calls per month
and resolve 94 percent of issues with a single phone call,
the company noted.
NCR renames businesses ahead of separation

NCR Corp., an enterprise technology provider, unveiled
the names for the two companies that will form after its
planned separation, expected in the fourth quarter of
2023. NCR stated that selecting company names is a key
milestone in its previously announced plan to separate
into two independent, publicly traded companies.

ANNOUNCEMENTS “The digital commerce business will be called NCR
Voyix, which is a nod to the ever-present vision, inno-
vation and partnership that NCR offers its customers
Binkey joins Mastercard Start Path program as we work with them in their voyage to succeed,” said
NCR CEO Michael D. Hayford. “The new name for the
Binkey, a certified payment service for FSA/HSA ATM business, NCR Atleos, reflects the strength of the
payment processing dedicated to online businesses, NCR brand and our success in helping banks and retail-
revealed it was selected for the Mastercard Start Path ers create best-in-class solutions, within and beyond the
Program, a program created to enable technology com- branch or across their map of expansive networks.”
panies to scale and grow through access to Mastercard's
technology expertise and innovative solutions. ThetaRay a Microsoft Cloud Solution Provider

Obiaku Ohiaeri, founder and CEO of Binkey, said, “As ThetaRay, a provider of AI-powered transaction moni-
the commerce landscape and healthcare industry con- toring technology, stated it joined the Microsoft Cloud
tinue to rapidly evolve, we’re thrilled to collaborate with Solution Provider program, and its SONAR solution is
industry leaders as we define the future of healthcare now available at the Microsoft Azure Marketplace. To
consumer payments. Binkey added it empowers con- date, ThetaRay noted, more than 50 banks and fintechs
sumers to easily identify and pay for eligible products around the world implement ThetaRay’s solution, host-
online using its one-of-a-kind health wallet (like PayPal ed on Microsoft Azure.
for your health).
Among those that have adopted the technology are
eLabs rebrands as Vizibil leading banks including Santander, Mashreq Bank,
Travelex Bank and ClearBank, as well as many fintechs
After 20 years in the customer billing services business, around the world, ThetaRay stated, adding that its tech-
eLabs rebranded to Vizibill. The name change reflects nology has over 1 billion end users and monitors over 15
eLabs' evolution into an even more accurate, transpar- billion transactions per year.
ent, and agile customer subscription and recurring
billing solutions provider, the company stated, adding RESEARCH
that Vizibill is now proud to offer a more modern bill-
ing experience for both its clients and their customers,
with more robust functionality, security, flexibility, and Apple Pay Later a strong BNPL contender
enhanced account insights and reporting capabilities—
all backed by a second-to-none customer support team. Data from J.D. Power shows Apple’s service is used
by more consumers than competitors, and that while
First American by Deluxe awarded for excellence it isn’t as popular as PayPal or Klarna, about a fifth of
BNPL customers said they used Apple Pay Later in its
Payments and data company First American by Deluxe first three months. In addition, researchers found that
earned the Association of TeleServices International Call Apple Pay Later customers have been more financially
Center Award of Distinction. This year marks the 11th healthy than other BNPL customers, indicating the ser-
consecutive year of recognition and the third time being vice potentially has a more stable, sustainable user base
recognized with top score honors. than competitors do.

"This recognition reflects the dedication, expertise, and Beyond that, data suggests Apple Pay Later may be
care of our talented customer support teams,” said attracting first time BNPL users that might not other-

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