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Education

You will not want to outright stare at the individual, eye out for indications of what is working and what
but subtly pay attention while they talk. Look for isn’t—and focus on actions that seem to create a deep-
signs that seem to convey emotions like joy, comfort, er sense of comfort. When people feel like you relate
discomfort or even anger. It can even help to observe to them, they are likely to be more open to working
them while they talk to someone else if you can do with you on projects, asking you for help and even
it subtly. This will show you differences in how they recommending you for promotions.
react to others.
How we communicate says a lot about us, and mirroring is
Take note of trends: As you observe the people you a communication hack that helps create a deeper sense of
talk to, start to look for trends. Most people have body trust and understanding. As you subtly meet the actions
language that can be seen on repeat depending on of the people around you, don’t be surprised to find your-
the circumstances. Paying attention to these trends self experiencing deeper and more meaningful bonds.
can help you to interpret their subconscious signals Body language is a powerful communication tool—and
immediately regardless of the topic of conversation. businesses thrive when people connect.

There are many different trends that you might see– Nicholas Cucci is the co-founder and COO of Fluid Pay LLC. Cucci is also a
tension as opposed to a relaxed state, smiling or a flat
expression, and even varying levels of eye contact or graduate of Benedictine University and a member of the Advisory Board
hand gestures. These actions start to tell a story over and Anti-Fraud Technology Committee for the Association of Certified
time and can be applied to different circumstances, Fraud Examiners, as a CFE himself. Fluid Pay is the ONLY 100 percent
too, allowing you to really see how someone feels be- cloud-based Level 1 PCI Payment Gateway processing transactions
neath the surface. anywhere in the world. Contact Nick at Nick@FluidPay.com. Benefits of
crypto for the underbanked
Subtly mirror their body language: Now that you
know how they present themselves and what this in-
formation means, you can start to use it to establish
that stronger communication connection. Focus on Snapshot of Upcoming Events
mirroring their body language back to them when it
is appropriate to do so.

When doing this, you will likely want to start small.
Smile when they smile, laugh along with them or
frown when they are upset. These affirming signals
can help them to feel like you are on the same page
and like you understand them–because you do. And
as you better understand them, start to incorporate
some of the more specific mirroring styles to match August 15- 16, 2023
their energy levels.

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Focus on the effects: The best way to determine Caesars Palace, Augustus Ballrooms Las Vegas
how effective your mirroring is always going to be
to observe how well it works. Does mirroring the in-
dividual make them seem more engaged, or are they
looking at you funny? When used correctly, mirror-
ing should bring you closer.

Understanding how people feel about you is es-
sential to mirror them effectively (see https://tinyurl.
com/3h5znhps). If you notice that the person is unre-
sponsive or seems to be pulling away, consider dial-
ing it back. Remember, subtlety is the key to effec-
tive mirroring. You don’t want to copy them–you just October 31 - November 2, 2023
want to get on their level.
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Adapt as needed: Adapting to the effects of mirror- https://westernstatesacquirers.org/attend/
ing that you have perceived can help you to become
much better at it and use it more effectively. Keep an

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