Page 1 - GS230902

September 25, 2023 • Issue 23:09:02

Payments, a retrospective

lite experts reflect on their tenure in payments This issue contains a portion of their insights. Additional
– Part 1 perspectives will appear in a forthcoming issue.

E Through the years, The Green Sheet has been Mark Dunn
honored to work with some of the industry's great innova- Field Guide Enterprises
tors. Several such leaders are on our Advisory Board. And
some have joined in celebrating our 40th anniversary, com- 1. I started in payments in March 1989. I had been a success-
ing up in October, by reflecting on the following questions: ful regional sales manager with a company that went out of
business. Well, a more accurate description would say that
senior management made some serious mistakes. As such,
1. When did you join the payments industry? What at- I was looking for a new position, and it just so happened
tracted you to this sphere, and how have opportunities that my former national sales manager had taken the posi-
for new entrants changed since your early days? tion of CEO with Tymnet, an early payments processor. He
2. Technological innovations continue to transform the hired me to sell national accounts, and I was trained by Rod
payments experience for merchants, shoppers and ac- Hometh.
quirers. What have been the most significant develop-
ments, and how have they affected your company?
3. Previously, the merchant services/acquiring side of
payments operated with little attention from regula- Contributed articles inside by:
tors, venture capitalists or competing fintech schemes. Lynne Baldwin .......................................................................................16
How has increased scrutiny challenged, as well as
strengthened the industry? Nick Cuuci................................................................................................28
4. In our constantly evolving industry, what advice do Guillaume Tournand............................................................................30
you have for payments professionals that's likely to
stand the test of time? Peter Galvin ............................................................................................32

Continued on page 26