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Insights and Expertise

Additionally, physical payment innovations, such as Beyond the moral
manufacturing cards with notches, large print, high color
contrast, or even tactile elements like Braille for differen- imperative, prioritizing
tiation can have a lasting impact. Compatibility with assis-
tive technologies further enhances accessibility, empower- accessibility in
ing individuals with disabilities to engage with banking
services independently. banking makes complete
business sense.
The business case for prioritizing
accessibility in banking
technology to empower diverse customer demographics,
Beyond the moral imperative, prioritizing accessibility banks can redefine the banking experience for all.
in banking makes complete business sense. To meet the
needs of a diverse customer base, banks can enhance their Industry-wide collaboration to bridge the disability divide
brand reputation and increase customer loyalty. and ensure financial services are accessible and inclusive
is essential and, as a result, the industry not only upholds
With an aging population driving increased demand for its commitment to social responsibility but also positions
accessible financial services, investing in inclusivity is itself for long-term success in an ever-evolving landscape.
not only socially responsible but also financially prudent.
Essentially, accessibility is not a niche concern but a uni-
versal demand that underpins the sustainability and com-
petitiveness of modern banking solutions. Traci Skala is a market segment director responsible for US offerings and
global payment brand account director for Giesecke+Devrient (G+D), a
The modernization of banking in 2024 necessitates a para- global securitytech company headquartered in Munich, Germany. For
digm shift towards greater inclusivity. Through the priori- more information, please visit www.gi-de.com/en/.
tization of accessibility across all channels and leveraging

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