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Letter from the editor

onsumers who fall prey to scammers while
using instant payment networks rarely get
their money back. And that's a growing
C problem, according to a recent report from
the Senate Permanent Subcommittee on Investigations.
Howdy
Unlike other payment types (like card payments) once Howdy
a payment instruction is sent via Zelle, for example,
it can't be canceled or reversed, with few exceptions.
Y’all!
Federal law does require instant payment platforms Y’all!
to reimburse consumers who lose money due to unau-
thorized transactions, but there is no such requirement
for transactions authorized as a result of scams.

This issue's lead article dives into the prevalence and
causes of fraud on instant payment networks, and
points to AI as a potentially powerful tool for quickly
identifying scams and stopping them. Complementing
this discussion, one contributor herein points out that
financial institutions are struggling to harness genera-
tive AI due to legacy technology, and suggests event-
driven architecture can help due to its ability to convert I ’ m w o rk in g ha r d t o he l p y o u incr e as e
I’m working hard to help you increase
data into actionable insights. Other areas explored by
your bottom line today!
industry experts include why merchants switch pro- y o ur b o t t o m line t o d a y!
viders even when it appears you're doing everything
right, and how to prevent this; the opportunity fintech
o B
N
ull
companies and payment processors have right now No Bull
to showcase their technological prowess and capture
market share; and given that choosing your partner is
the most important decision you'll make in this busi- Customized advertising campaigns
ness, it's essential to identify both what you're looking to fit any size company and budget.
for in a partner and what you bring to the table.
• Spotlight Innovators’ Pages
In our news briefs, we spotlight a Paysafe report dis-
cussing consumer payment preferences, including de- (frequently updated content)
mand for diverse and secure payment options, with
many abandoning purchases if their preferred meth- • Print (various size options)
od, including cash, isn't available. Other stories discuss • Resource Guide listing
how ecommerce growth is being undermined by rising
rates of returns, prompting new initiatives from Mas- (print/online/front page options)
tercard and Visa to help merchants combat abuse; the • Email Blasts (to GS readership)
surge in ransomware attacks and related losses, and
how companies are intensifying security measures • Online (website/twice monthly magazine)
to protect users and businesses from increasingly so-
phisticated cyber threats; and U.S. regulators' outreach • Video
seeking public input on the risks of bank-fintech part- • Bundle advertisng campaign discounts*
nerships. New products featured in this issue include
thermal receipt printers engineered to elevate retail
and hospitality operations with speed, flexibility and Rick Aston
cutting-edge connectivity, as well as an embedded an-
ti-card fraud technology that targets card-not-present Senior Media Partnership Specialist
fraud. Also check out our updates on recent industry
707-284-1693
milestones. To share your news, send a press release 707-284-1693
to press@greensheet.com. And remember, we'll welcome
your feedback at greensheet@greensheet.com.
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