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Insights and Expertise

Just like we've seen during the economic downturn in already answering phones, taking reservations and
2008 and 2009, quick service restaurants (QSRs) and orders, and directly interacting with customers. Time will
new-concept restaurants popped up all over the country, tell how many companies will adopt these solutions.
enabling customers to walk up and order food. These
restaurants have been around for a long time, and now we As I've said before, our job, as MLSs, is not to wait for
will see more new things. trends to go viral. Just as we have done in the past, with
smart cards, mobile payments and PCI DSS compliance,
Customer-centric service we need to get in front of the self-attended movement and
A February 2024 study by the International Federation lead, baby, lead.
of Robotics (see https://bit.ly/4e59UcQ) highlighted all the
ways that robots are making the world better and more Don't wait for prices to go down or for competitors to
efficient, and AI was on top of the list. Researchers pointed saturate the market. Don't wait for merchants to ask you
out that robots can lighten human workloads and are about self-attended solutions. Let them be the heroes by
easier than ever to program. Some robot manufacturers implementing these technologies, many of which are well
have introduced Windows-like interfaces that enable users past the beta-testing stage. Let's give them the bragging
to program robots without writing a single line of code. rights because when they win, we win.

“Workers will no longer need specialized programming Want to know more? Keep reading The Green Sheet and
skills to select and adjust the robot's actions,” researchers consider following me on LinkedIn, where we can share
wrote, adding that AI-driven solutions and predictive ideas and support each other.
analytics can help manufacturers save time and money. Allen Kopelman, a serial entrepreneur, is co-founder and CEO of
Nationwide Payment Systems Inc. and host of B2B Vault: The Payment
It's not unusual for customers to order meals from their Technology podcast. Email him at allen@npsbank.com nd connect on
phones, even when they are sitting in a restaurant. LinkedIn https://www.linkedin.com/in/allenkopelman/ and Twitter @
Technology is changing everything; I can only wonder AllenKopelman.
what AI will bring to the table. AI-powered staffers are

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