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Inspiration






             Supporting each other in times of crisis




































                     hen disaster strikes—whether it's a wild-   direct support, temporary workload assistance, or emo-
                     fire, a devastating storm, or a tragic acci-  tional encouragement can be invaluable. Consider:
                     dent—communities  rely  on one another
        W for support. As ISO owners, merchant level               • Assisting displaced colleagues by helping them se-
        salespeople (MLSs) and other merchant services provid-       cure temporary work or access resources.
        ers, you are more than just payment providers; you are
        trusted business partners and community members.           • Checking in on mental well-being, offering a lis-
                                                                     tening ear or directing them to professional help if
        In times of crisis, your expertise, network and resources    needed.
        can make a real difference in recovery efforts.            • Rallying industry support to raise emergency funds
        Helping merchants stay afloat                                through community initiatives or crowdfunding
                                                                     campaigns.
        During extreme hardship, local businesses often struggle
        to remain operational. Whether facing property damage,   Serving the greater community
        power outages or economic downturns, merchants need      Beyond business, ISOs and MLSs can leverage their net-
        flexible payment solutions and financial relief. ISOs and   works to drive relief efforts. Partnering with merchants
        MLSs can step up by:                                     to organize fundraisers, donating a portion of transaction

           • Helping merchants access emergency funding          fees to relief organizations or offering technology to non-
             through partnerships with lenders offering low-in-  profit organizations can provide immediate aid.
             terest loans or cash advances.
                                                                 Whether responding to wildfires in Los Angeles, hurri-
           • Waiving  or  reducing  fees  for  affected  businesses,   canes in the Gulf Coast, or tragic events like the Potomac
             easing financial strain during uncertain times.     plane crash, small acts of kindness and strategic financial
                                                                 support can help businesses and communities rebuild.
           • Facilitating mobile and remote payment solutions    In times of hardship, leadership isn't just about business
             so businesses can continue processing transactions   growth—it's about standing together.
             even when physical locations are damaged.

        Supporting partners and colleagues
        The payments industry thrives on collaboration. When
        fellow ISOs and MLSs are affected by tragedy, offering
                                                                                     Kate Gillespie, President and CEO
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