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Inspiration
Supporting each other in times of crisis
hen disaster strikes—whether it's a wild- direct support, temporary workload assistance, or emo-
fire, a devastating storm, or a tragic acci- tional encouragement can be invaluable. Consider:
dent—communities rely on one another
W for support. As ISO owners, merchant level • Assisting displaced colleagues by helping them se-
salespeople (MLSs) and other merchant services provid- cure temporary work or access resources.
ers, you are more than just payment providers; you are
trusted business partners and community members. • Checking in on mental well-being, offering a lis-
tening ear or directing them to professional help if
In times of crisis, your expertise, network and resources needed.
can make a real difference in recovery efforts. • Rallying industry support to raise emergency funds
Helping merchants stay afloat through community initiatives or crowdfunding
campaigns.
During extreme hardship, local businesses often struggle
to remain operational. Whether facing property damage, Serving the greater community
power outages or economic downturns, merchants need Beyond business, ISOs and MLSs can leverage their net-
flexible payment solutions and financial relief. ISOs and works to drive relief efforts. Partnering with merchants
MLSs can step up by: to organize fundraisers, donating a portion of transaction
• Helping merchants access emergency funding fees to relief organizations or offering technology to non-
through partnerships with lenders offering low-in- profit organizations can provide immediate aid.
terest loans or cash advances.
Whether responding to wildfires in Los Angeles, hurri-
• Waiving or reducing fees for affected businesses, canes in the Gulf Coast, or tragic events like the Potomac
easing financial strain during uncertain times. plane crash, small acts of kindness and strategic financial
support can help businesses and communities rebuild.
• Facilitating mobile and remote payment solutions In times of hardship, leadership isn't just about business
so businesses can continue processing transactions growth—it's about standing together.
even when physical locations are damaged.
Supporting partners and colleagues
The payments industry thrives on collaboration. When
fellow ISOs and MLSs are affected by tragedy, offering
Kate Gillespie, President and CEO
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