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Inspiration

Staying nimble in uncharted

economic waters

or ISOs, merchant level salespeople and other them toward systems that not only process payments but
payments professionals, adaptability isn't just provide actionable insights—tools that help them stay
a skill—it's a survival strategy. And once again, nimble, competitive and customer-focused.
F the industry faces headwinds that call for resil-
ience, creativity and leadership. As supply chain disruptions loom, offering alternative
payment methods—such as online ordering, curbside
With new tariffs taking effect, merchants are bracing for pickup, or buy now, pay later options—can ease friction
price increases and potential product shortages. Retailers for customers and provide merchants with more sales
and restaurateurs worry about passing costs onto channels to buffer unpredictable inventory flows.
customers without losing loyalty. Meanwhile, shoppers
may feel the pinch of higher prices just as they look Show up with empathy
forward to summer purchases, outings and celebrations. And don't forget the importance of showing up with
Rise as trusted advisers empathy. Many small business owners are already
stretched thin. By listening closely, offering solutions
This moment presents payments professionals with an tailored to their realities and staying present as a reliable
opportunity to rise as trusted advisers. Our role goes partner, we strengthen the long-term relationships that
far beyond providing terminals and processing services. have always powered our industry.
We can help merchants pivot with agility, navigate
uncertainty and strengthen customer connections despite Change is inevitable. But for payments professionals,
the challenges ahead. every challenge is also an opening to innovate, advise and
lead. Together, we can help merchants not just survive—
Now is the time to review merchants' systems and ensure but adapt, grow and thrive.
they're set up to weather pricing pressures. Flexible pricing
features, such as dual pricing or cash discount programs,
can help offset increased processing costs while giving
customers choices. Loyalty programs can help merchants
maintain engagement even when prices climb. Gift card
solutions can encourage spending in advance of seasonal
shortages.
Provide actionable insights
Kate Gillespie, President and CEO
Merchants may also benefit from modern reporting tools
that illuminate trends and inform smarter inventory
and pricing decisions. Payments professionals can guide
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