While the COVID-19's terrible onslaught and the resulting death toll are now behind us, we are dealing with multiple repercussions. ISOs, merchant level salespeople and other merchant service providers stepped up to help merchants do business in new ways when in-person contact was limited. Contactless payments, as well as online ordering coupled with curbside pickup exploded, for example, and many of you were there to hold merchants' hands through the transition. And now that people are socializing and enjoying things we used to take for granted, merchants continue to use their new capabilities to augment more traditional ways of doing business.
But employee recruitment and retention continue to be challenging, along with lingering supply chain issues, inflation and fears of economic instability. And, according to recent research, merchants, who are feeling the strain, are not as satisfied with their merchant services providers as they were only three years ago. This issue's lead article digs into the root causes of this and offers advice from professionals on the front lines on how to regain merchant satisfaction and trust.
In addition to providing stellar customer service, payments professionals must stay abreast of technology that will help merchants navigate changing conditions and new customer demands. The need to update infrastructure to support real-time payments is now looming, and one expert contributor explains how this will unlock profit potential. Other industry leaders have provided insights on the benefits of product-led growth; the legal ramifications when an acquiring bank goes bankrupt; how payment providers can expand access to financial services for women business owners; and why Block recently found itself on the hot seat.
Topics highlighted in news briefs herein include the dramatic recent spike in banking fraud in online and offline payment channels; the July 2023 date set for FedNow's long-anticipated launch; a federal appeals court's ruling that the $5.6 billion settlement between Mastercard and Visa and a group of retailers can go forward; the FTC's proposal for a click-to-cancel subscription provision; and a report on the recent Fintech Meetup event. You'll also find full breaking news stories on our website at www.greensheet.com.
The spotlighted company and individual milestones, product and company profiles, reader Q&A and sound advice on strengthening your business are also not to be missed. To share news of your latest victories, please send a press release to press@greensheet.com, and please send feedback to greensheet@greensheet.com.. 
The Green Sheet Inc. is now a proud affiliate of Bankcard Life, a premier community that provides industry-leading training and resources for payment professionals. Click here for more information.
Notice to readers: These are archived articles. Contact names or information may be out of date. We regret any inconvenience.
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