A Pat on the Back

Paul, From the very first time I logged onto www.greensheet.com, I was impressed by what a wonderful tool this was for the newbie and the "guy on the street." Obviously, there is significant cost and time invested by you in the Forum, and I just want to thank you for these efforts. Please continue to do the good work. Sincerely,

Kent Dusing

tranzaxtions.com

How to Avoid a False Start

I am interested in starting an ISO. Where do I turn to learn the startup process? Can you give me any guidance?

(Anonymous)

We offer numerous services to get you started:

1. Check out our Industry FAQ section online for terrific info on the start-up process.

2. If you are not registered for the MLS forum on our Web site, www.greensheet.com, do so. There is much valuable information in the posts on these boards. Read through some of the past discussions.

3. Also access the Knowledge is Power section of our Web site. Again, there is much valuable information there.

4. MasterCard has published a guide to working with acquirers. This is available at the ETA Web site, www.electran.org.

5. There is a handbook on Merchant Processing at the following Web site: www.occ.treas.gov/handbook/merchproc.pdf

6. If you are not a subscriber to the Green Sheet, the subscription is free to MLS's/ISOs/MSPs. You can sign up on our Web site.

Editor

Merchant Management Tips

Love The Green Sheet! Is there a Green Sheet article(s) that speaks to superior merchant relationship management/customer service? Thanks much.

Mark Brady

DAS

Hauppauge, NY

Mark,

Each of our issues includes tips for sales/customer relations, and you also might try running a search for these articles on www.greensheet.com. In 2000, for example, there was a series of articles on this subject written by Daniel Wadleigh. Try a search under his name.

Editor